Cowboy Classic - Warranty

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Warranty
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Warranty
1. If you are a consumer you have a legal
warranty of 2 years for the goods you
purchased from Cowboy. This 2-year
warranty still applies if the bike is
transferred to another owner, and the
warranty expires 2 years after the bike
was originally (first) purchased.
2. Bikes sold via the Cowboy Circular
program come with a 1 year warranty.
3. This warranty covers all original
components against defects
in workmanship and materials
(e.g. in case the products do not
correspond with the product
description in the user manual
or do not correspond with the
advertisement of the product).
4. During the first six months of your
warranty, you do not have to prove the
defect was already present when you
bought the product.
5. The warranty does not cover damages
or defects due to accidents; an
incorrect assembly or installation
of the product by the user; an
improper or negligent use; operation
or transformation of the product;
a maintenance contrary to the
maintenance instructions of the
product (eg. lack of maintenance
of the brakes).
6. The warranty does not extend to
parts that naturally deteriorate and
need to be replaced due to normal
use. The anticipated lifetime of these
parts is dependent on factors such as
the extent of use, maintenance, and
overall handling. It is the responsibility
of the owner to regularly inspect and
adequately maintain their bicycle,
and replace parts when they have
reached their wear threshold. These
parts include but are not limited to;
tires, tubes, brake discs, brake pads,
cables, belts, sprockets, spokes,
bearings, saddle damage.
7. It is the responsibility of the customer
to ensure that the battery is charged
at the appropriate intervals (6-8
weeks) if not using the bike. Failure
to do so may cause the battery to go
into deep discharge mode, which is a
necessary safety feature and requires
a replacement of the battery at cost to
the customer.
8. The warranty explicitly excludes
coverage for any issues arising from
the alteration or transformation of
the product, including the use of
third-party applications to modify
or adjust motor controller settings.
It is important to note that even a
single modification can directly
result in damages. Moreover, if
such alterations lead to issues with
other aspects of the bike, including
its hardware, those specific issues
will also not be covered under this
warranty.
9. Claims under the warranty must be
made directly to Cowboy. Any repair
under warranty needs to be executed
by Cowboy or approved by Cowboy in
advance. If not, Cowboy has the right
to refuse the warranty claim.
10. If a warranty claim is accepted, we
will, in our sole discretion, provide a
replacement (which is not necessarily
identical) for any defective part or
component(s), or we may make
reasonable commercial efforts
to fix the part or components.
Cowboy will cover the expenses
of the part, shipping, and any
associated repair labor costs. Any
additional transportation costs (such
as those incurred if the customer
requests an on-site technician
to carry out the repair, or travel
expenses to and from
a service point) will be the
responsibility of the customer.
11. Any replacement parts or compo-
nents will be covered under warranty
for the same length of time as the
original product, and will expire
at the same time as the original
product's warranty.