Cupra BORN 2024 - Control Lamp; Information Call

Safety
67
In case of emergency
Fig.47 Emergency call button.
Depending on the equipment, an emergency
call system may be located on the roof con-
sole.
The following voice services can be run by
pressing the buttons
, and ›››Fig.46:
●
Information call.
●
Assistance call.
●
Emergency call service.
A built-in control unit establishes the connec-
tion.
When a voice service is activated, a connec-
tion is established with a phone line.
Control lamp.
There is a control lamp on the control
›››Fig.46 (arrow). It shows the following sta-
tuses:
●
O:
the eCall service is not available.
●
Flashes in red, approx. 20 seconds after
switching on the ignition: the eCall service is
deactivated.
●
Lights up red: system failure. The eCall serv-
ice is available with certain restrictions. CUPRA
suggests going to a specialised workshop.
●
Lights up green: the eCall service is availa-
ble. The system is ready to work in the vehicle.
●
Flashes green: There is an ongoing voice
connection.
Assistance call
With the breakdown call you can directly re-
quest specialised help in the event of a break-
down.
Parallel to the voice call, some vehicle data is
transmitted, e.g. your current location.
Information call
With an information call, a call is placed to CU-
PRAS.A. customer care service.
Note
Breakdown service and information calls can
incur an additional cost on your telephone
bill.
Types of emergency call
●
Public mandatory by law): emergency call
made to the emergency services of the coun-
try you are driving in, in the language of that
country. ›››page69.
●
Private: an emergency call that is made to
a “CUPRA call centre”, which oers improved
customer service, such as service in the lan-
guage selected in the infotainment system. At
any time, the user can choose to cancel the
private emergency call in order to be attended
by the country's emergency services.
Private emergency call
If the private emergency call service is availa-
ble in the vehicle's service portfolio, the emer-
gency call service is activated by default for a
limited period of time.
●
The emergency call service can be used
to organise help as quickly as possible in an
emergency situation.
●
When the emergency call service is activa-
ted, a connection is made to the CUPRA emer-
gency call centre.
●
If an emergency call is made manually or,
in the event of an accident, when the airbag
or seatbelt pretensioner is triggered, the data
relevant to the emergency call will be transmit-
ted automatically, for example, the current lo-
cation of the vehicle ›››page342.