●
The telephone contact person communi-
cates in the language set in the vehicle's Info-
tainment system. If this language is not availa-
ble at the location where the emergency call is
currently being made, English will be used.
●
Additional components such as emergency
call microphone, an emergency loudspeaker
and an integrated battery which is separate
from the integrated power supply, are installed
to ensure operation even after a serious acci-
dent.
●
The emergency call service can be deactiva-
ted permanently by a qualied specialist. CU-
PRA recommends that you contact an oicial
CUPRA service or a SEAT oicial service.
●
If the public emergency call system is avail-
able in the vehicle, the private emergency
call service can be deactivated via the web
or app, or by preventing data transmission in
the Infotainment system, via the privacy mode
›››page240.
Starting an emergency call manually
1.
Briey press the button cover and open
the cover ›››Fig.46.
2. Press and hold the emergency call button
for a few seconds ›››Fig.47
1
.
The emergency call is activated and a voice
connection is established with the emer-
gency coordination centre.
The emergency call can also be activa-
ted manually via the Infotainment system
›››page274.
If you press the emergency call button inadver-
tently, hang up the call immediately:
1. Press the emergency call button again until
the control light stays green.
Note
Only press the emergency call button
›››Fig.47 in the event of an emergency.
Automatic activation of an emergency call
The automatic emergency call is only activated
if the ignition is switched on.
The connection to the CUPRA emergency
centre is automatically established in the fol-
lowing situations:
●
Immediately after the airbags are triggered.
●
Immediately after activation of the seatbelt
pretensioner.
●
Depending on equipment, in the event of
intervention of the Emergency Assist system.
The automatic emergency call cannot be in-
terrupted by pressing the emergency call but-
ton ›››Fig.47.
If enquiries from the CUPRA emergency call
centre remain unanswered, rescue measures
are dispatched automatically.
Integrated battery
The integrated battery ensures that the emer-
gency call system remains available for some
time even if the 12-volt battery has been dis-
connected or has failed.
If the integrated battery discharges or is de-
fective, a message stating this is displayed on
the instrument cluster display. Go to a special-
ised workshop and ask for the battery to be
replaced.
EDR data transmission ›››page342
When an emergency call is made, the available
data are transmitted to the CUPRA emergency
call centre so that the necessary rescue meas-
ures can be determined.
Vehicle location data is continuously overwrit-
ten. This means that the vehicle is not subject
to permanent monitoring.
The data related to the emergency call is only
processed to ensure the correct operation of
the emergency call system (eCall). The system
will automatically delete the data related to the
call a few hours after the call is activated.
The sent data includes:
●
The vehicle's current position at the time the
emergency call is activated.
●
Vehicle identication number (VIN)
●
Type of vehicle and type of drive.
●
Type of activation (automatic or manual).
●
Type of call.