Curtis WB5GT Series - Troubleshooting Specific Issues; Sensor and Water Level Error Messages; Heating Performance Issues

TROUBLESHOOTING GUIDE TG32
WB5, TROUBLESHOOTING GUIDE 010518NC
Sensor Error Message (ERR1)
5IJTFSSPSJOEJDBUFTBNBMGVODUJPOPQFODJSDVJUJOUIFUFNQFSBUVSFTFOTPSTZTUFN0ODFUIFNBMGVODUJPOJT
DPSSFDUFEUIFFSSPSNFTTBHFNVTUCFDMFBSFE5PSFTFUUIFVOJUBOESFUVSOUPOPSNBMPQFSBUJPOUVSOUIFUPHHMF
TXJUDIPOUIFCBDLPGUIFVOJUUPUIF0''QPTJUJPOGPSTFDPOETUIFOCBDL0/
1 $IFDLUIFSFTJTUBODFBDSPTTUIFMFBETPGUIFUFNQFSBUVSFTFOTPSXIJMFJUJTEJTDPOOFDUFEGSPNUIFVOJWFSTBM
DPOUSPMNPEVMF6$.*GBOPQFODJSDVJUJTNFBTVSFESFTJTUBODFBCPWFLSFQMBDFUIFTFOTPS
2 *GUIFTFOTPSSFTJTUBODFJTMFTTUIBOLDIFDLUIFTFOTPSXJSFTGPSDPSSPTJPOBOESFDPOOFDUUIFNUPUIF
6$."GUFSXBSEJGUIFFSSPSNFTTBHFDPNFTCBDLBGUFSSFTFUUJOHUIF6$.SFQMBDFJU
Water Level Error Message (ERR2)
8BUFSMFWFMmMMFSSPSPSPWFSnPX5IJTFSSPSNFTTBHFPDDVSTXIFOUIFJOMFUWBMWFTPMFOPJEIBTCFFOPOUPPMPOH
EVSJOHJOJUJBMmMMPSUBOLSFmMM4FFUIF ERROR CODESTFDUJPOGPSUIFNBYJNVNUJNFTBMMPXFE"MTPTFFWater Tank
2YHU¿OOV0ODFUIFNBMGVODUJPOJTDPSSFDUFEUIFFSSPSNFTTBHFNVTUCFDMFBSFE5PSFTFUUIFVOJUBOESFUVSOUP
OPSNBMPQFSBUJPOUVSOUIFUPHHMFTXJUDIPOUIFCBDLPGUIFVOJUUPUIF0''QPTJUJPOGPSTFDPOETUIFOCBDL0/
Water Does Not Heat At All
• $IFDLUPTFFJGUIFXBUFSMFWFMJOUIFUBOLJTJODPOUBDUXJUIUIFXBUFSMFWFMQSPCF*GOPUTFFTank Does Not Fill
5IFXBUFSXJMMOPUIFBUVOMFTTJUJTJODPOUBDUXJUIUIFQSPCF
• If the water heats, but is not hot enough, see Water Not Hot Enough
• If the READYMJHIUJTPOCVUUIFXBUFSJTOPUIPUDIFDLUIFSFTJTUBODFBDSPTTUIFMFBETPGUIFUFNQFSBUVSF
TFOTPS*GUIFSFTJTUBODFJTMFTTUIBOLBOEUIFXBUFSJTOPUIPUSFQMBDFUIFUFNQFSBUVSFTFOTPS*GUIFTFOTPS
SFTJTUBODFJTBCPWFLXIFOUIFXBUFSJTDPPMSFQMBDFUIFVOJWFSTBMDPOUSPMNPEVMF6$.
*GUIFEJTQMBZJTDIBTJOHVOJUTIPVMECFIFBUJOHCVUUIFXBUFSJTOPUIPUGPMMPXUIFTUFQTCFMPX5IFGPMMPXJOH
TUFQTBSFQFSGPSNFEXJUIUIFSFBSUPHHMFTXJUDIJOUIF0/QPTJUJPO
1 $IFDLGPSQPXFSBDSPTTUIFUFSNJOBMTPGUIFIFBUJOHFMFNFOUT*GQPXFSJTCFJOHTVQQMJFESFNPWFUIFXJSFT
BOEDIFDLGPSBOPQFOIFBUJOHFMFNFOU
2 *GUIFSFJTOPQPXFSUPUIFFMFNFOUTUSBDFUIFDJSDVJUCBDLVTJOHUIFELECTRICAL SCHEMATICUPUIFQPXFS
DPSEUPmOEPVUXIFSFQPXFSJTMPTU*GUIFSFJTQPXFSJOUPUIFTPMJETUBUFSFMBZT443TCVUOPUPVUTFFUIF
GPMMPXJOHTUFQ0OVOJUTIBWJOHUXP443TCFTVSFUPDIFDLCPUI
3 *GUIFSFJTQPXFSJOUPB443CVUOPUPVUDIFDLGPS7EDOPNJOBMBDSPTTUIFBOEQJOTPGUIF443T*G
UIFSFJT7EDBDSPTTUIFBOEQJOTPGUIF443TCVUOPPSMPXPVUQVUWPMUBHFBUB443PVUQVUUFSNJOBM
SFQMBDFUIF443*G7EDJTOPUCFJOHTVQQMJFEGSPNUIF6$.CVUUIFEJTQMBZJTDIBTJOHDIFDLUIFXJSJOH
GSPNUIF6$.UPUIF443T*GUIFXJSJOHJT0,SFQMBDFUIF6$.
Water Not Hot Enough
1 *GUIFXBUFSIFBUTCVUJTOPUIPUFOPVHImSTUDIFDLGPSUIFDPSSFDUUFNQFSBUVSFTFUUJOHPOUIFDPOUSPMQBOFM
3FQSPHSBNBTOFDFTTBSZ4FFPROGRAMMING GUIDE
2 *GUIFUFNQFSBUVSFTFUUJOHJT0,NFBTVSFUIFSFTJTUBODFPGUIFUFNQFSBUVSF*GUIFUFNQFSBUVSFTFOTPS
NFBTVSFTCFMPXLCVUUIFXBUFSJTOPUIPUSFQMBDFUIFUFNQFSBUVSFTFOTPS
Water Heats More Slowly Than Usual
1 $IFDLGPSQPXFSBDSPTTUIFUFSNJOBMTPGUIFIFBUJOHFMFNFOUT*GQPXFSJTCFJOHTVQQMJFEEJTDPOOFDUUIF
IFBUJOHFMFNFOUTBOEDIFDLGPSDPOUJOVJUZ3FQMBDFBIFBUJOHFMFNFOUJGUIFSFTJTUBODFJTUPPIJHIOPNJOBM
SFTJTUBODFJT0INT
2 *GUIFSFJTOPQPXFSUPUIFIFBUJOHFMFNFOUTDIFDLUIFXJSJOHUPBOZFMFNFOUUIBUEPFTOPUIBWFUIFQSPQFS
WPMUBHFBDSPTTJU"MTPDIFDLGPSDPSSPEFEDPOOFDUJPOTBOZXIFSFCFUXFFOUIFQPXFSDPSEBOEUIFIFBUJOH
FMFNFOUT