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Obtaining Approval to Return Product
Please write to us at hello@d-y.com with your:
• Original Purchaser Name
• Order number
• Unique Customer ID
• Product Serial Number(s)
• Purchase Date
• Reason for request
We will endeavour to reply to you within a maximum of 48 hours
Spare Parts
Spare parts are entirely non-refundable.
Returning Product for Refund
You are entirely responsible for all shipping and handling costs and must ensure to
mitigate any risk of loss or damage of the product while in transit to us. Always ship
recorded delivery (proof of delivery) and with sucient loss insurance to cover the full
value of the product. Please remember, when returning product containing lithium-ion
batteries, it must be shipped according to all applicable regulations. It is your duty to
inform the carrier of the batteries before shipment.
Refund Process
We must rst receive and assess the returned product(s) before we can determine if your
refund request will be accepted in full, partially, or declined. This will depend on the state
of the product(s) once received by us. It is not guaranteed we will refund the full value of
your purchase should the product(s) not be as originally shipped, unused and without any
sign of damage.
Once approved in full or in part, we will refund you this amount, net of any transaction
fees incurred, to the original method of payment. This refund can take 5-7 business days.
Refund Values
Should you have purchased product using foreign exchange please note that the amount
that you will receive once refunded may not match the exact amount spent. The amount
that you receive will depend on the exchange rate on the day the refund is issued.
Product on Sale
Any product purchased on sale, during a promotion, can only be refunded at the given
price paid during the time of sale.
Returning Incorrectly Received Product
We do not charge shipping or handling costs for the return of product that does not
match what was ordered, provided the product is returned within 30 days of the original
order date.
You will also not be charged any additional costs associated with shipping the correct
product to you as ordered.
However, if the product you return is ultimately determined to be the correct product
matching your original order, then the product return costs (including shipping and
handling) will be deducted from any amount refunded or will be charged to you in the
event that you wish this product or any other product be reshipped.
We cannot guarantee the receipt of your products when you return them and cannot
be held liable for returns lost in transit. If you discover a defect or a manufacturing
fault, please refer to the Warranty Policy (6). All warranty claims will be subject to the
Warranty Policy.
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