How to Read the Lights on your Vonage Device:
Power - When the power light stops blinking and is a solid green,
this indicates that your Vonage Device has started up properly.
Note that both the power light and the phone light must be solid
in order to make a phone call.
Internet - Solid light indicates connectivity to your router or
network - whenever there is activity this light will blink.
Ethernet - Solid light indicates connectivity to your computer(s) -
whenever there is activity this light will blink.
Phone 1 - Solid light indicates that phone line 1 is ready for Vonage
Internet telephone or FAX calls.
Phone 2 - Solid light indicates that optional phone line 2 is ready
for Vonage Internet telephone or FAX calls.
Wireless - Solid light indicates a wireless high-speed Internet
signal is available.
HINT: When the Vonage Device is downloading/upgrading firmware from Vonage,
the lights will blink rapidly in unison.
18
At this point, you should have both a dial tone and Internet connectivity.
3. Try opening your web browser to view a web page. If you cannot view
a web page, check to see whether your Cable or DSL prover is having
connection problems in your area.
If your Internet connection works, but you don't hear a
dial tone or a voice recording:
1.
Be sure your phone is plugged in to the Green Phone Port 1 on
the rear panel of the Vonage Device, and that it is disconnected
from the wall jack that a traditional phone uses.
2. Reset all of your equipment as described on page 18. After you
reset all your equipment, pickup your telephone handset to
listen again for a dial tone.
If you hear a voice recording instructing you to connect
your phone to the Green Phone 1 Port
:
1.
Hang up your phone.
2. Confirm that the phone cord is firmly plugged into the Green
Phone Port 1, and listen again for a dial tone.
If you’re still having trouble, please call 1-866-243-4357
In Canada, call 1-877-272-0528
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