i Troubleshooting i
Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential problems, possible
causes and remedies shown in the table below.
Problem Possible Cause Remedy
1. Nothing works.* Grill is not connected to electrical power. Have grill connected to the proper electrical
supply by a qualified electrician or appliance
installer.
Power supply is not energized. Check circuit breaker, wiring, fuses, plugs, etc.
2. Ignitors do not spark.* Circuit breaker is tripped.
Reset circuit breaker.
House fuse is blown.
Replace house fuse.
3. Sparking but no flame. Gas shut-off valve is in "off" position. Turn shut-off valve to "on" position.
Ports on U-burner are clogged or dirty.
Brush U-burner with a steel brush and clear
blockage with a toothpick or metal object
(straightened paper clip, needle, or wire).
4. Burners ignite but flame is extremely large,
distorted or yellow.
Ports on U-burner are clogged or dirty.
Brush U-burner with a steel brush and clear
blockage with a toothpick or metal object
(straightened paper clip, needle, or wire).
Grill is being operated on wrong type of gas. Ensure that the type of grill matches the gas
supply (natural gas or LP).
Regulator is not installed, is faulty, or is set for
the wrong type of gas.
Check installation, replace regulator, or set
regulator for proper gas type.
5. Burner flame goes out at low setting. Low gas pressure. Contact gas company, have incoming gas
pressure tested.
Air intake holes under the control panel are
obstructed.
Incorrect installation.
Remove obstruction.
Check installation dimensions against
installation instructions.
6. Ignitors spark continuously after flame
ignition.
Ports on U-burner are clogged or dirty at ignition Brush U-burner with a steel brush and clear
location, blockage with a toothpick or metal object
(straightened paper clip, needle, or wire).
Power supply polarity is reversed. Have polarity corrected.
Ignitors are wet or dirty. Dry ignitors or clean ignitors with a metal brush
to remove any residue.
Low burner flame.
Contact gas company, have incoming gas
pressure tested.
Troubleshooting Guide
* The grill burners can be manually ignited with a match or the hand spark ignitor supplied with the unit. (Refer to Manual Lighting section
on page 6.)
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