Before you call the service
✻ Please check the following troubleshooting tips
before you call for service!
Problem
It never gets cold inside
freezing & refrigerating is not
very good
Checkup point
①. Is the refrigerator unplugged?
②. Is the temperature set to [Low Mode]?
③. Is the refrigerator under direct sunlight or is a heat
appliance placed near it?
④. Is the space between the refrigerator back and the
wall too close?
⑤. Have you accidentally activated 'Holiday mode'?
Action
①. Plug in the refrigerator.
②. Set the temperature mode to Middle or High.
③. Move to a place where there is no direct sunlight,
no heat appliances around.
④. Keep sufficient space between the back of the
refrigerator and the wall.
⑤. Press either Freezer Temp. or Fridge Temp. button,
then Holiday mode will be off.
Problem
Foods in the refrigerator
get frozen
Checkup point
①. Is temperature set to [High]?
②. Is the room temperature too low?
③. Is food with moisture stored close to the cold air
spout ?
Action
①. Set the temperature to [Middle] or [Low].
②. Foods can be frozen if ambient temperature is
below 5°C. Move to a place where the temperature
is over 5°C.
③. Place foods with moisture on the shelves close to
the doors.
Problem
Strange sounds from the
refrigerator
Checkup point
①. Is the floor beneath the refrigerator uneven?
②. Is the space between the refrigerator back and the
wall too close?
③. Does any object touch the refrigerator?
Action
①. Move the refrigerator to a level and even floor.
②. Keep sufficient space.
③. Remove any object which touches the refrigerator.
Problem
Odour or unpleasant
smell from the inside.
Checkup point
①. Is the food stored uncovered or unwrapped?
②. Are the shelves and pockets stained with food
stuff?
③. Is the food stored too long?
④. Has there been an unnoticed spillage?
Action
①. Be sure to cover and wrap the foods.
②. Clean them regularly. Once smell gets soaked into
those parts, it is not easy to remove.
③. Do not store foods for too long. A refrigerator is
neither a perfect nor a permanent food keeper.
④. Check and clean thoroughly.