Technical Support
76
Arex™ 400
Troubleshooting
If a problem occurs during operation, first check the following troubleshooting.
If you cannot fix the problem, contact Datalogic customer service (see “Product
Support and Customer
Service” on page 79).
Service Interface
The laser marker is equipped with a Service Interface integrated in
Lighter™
Laser Configuration - Service
useful for service purpose.
The Servi
ce Interface provide the following information:
SYSTEM INFO
Info Type Description
Serial Number Laser marker serial number
FW revision
Shows the FW and HW revision (separated by dot) installed in the Laser Control
Board
System Working Hours Counter of the laser marker working hours expressed in hours and minutes
CPU Temperature
Shows the CPU temperature of the Laser Control Board
BOARD#1 Temperature Shows the temperature measured by BOARD#1 sensor of the control rack
BOARD#2 Temperature
Shows the temperature measured by BOARD#2 sensor of the control rack
Scan Head Temperature Shows the internal temperature of the Scan Head
Error Type Description
System Temperature error
This counter is incremented every time the system temperature is out of the
operating temperature range
Scan Head Temperature error
This counter is incremented every time the scan head temperature is out of the
operating temperature range
Service Interface error This counter is incremented every time the service interface detect a MMC error
SAFETY INFO
Info Type Description
Safety relay switching
Counter of the safety functions events. The safety functions events counter is
incremented every time the INTERLOCK or LASER_STOP safety function are acti-
vated
LASER SOURCE INFO
Info Type Description
Serial Number Source serial number
Source Working Hours
Counter of the laser source working hours expressed in hours and minutes
Diode Working Hours
Counter of the source diode working hours expressed in hours and minutes. The
counter starts to count every time the laser marker is in READY state
Temperature Error
This counter is incremented every time the Laser source temperature is out of
the operating temperature range
Power Supply Error
This counter is incremented every time the External supply voltage of the laser
source is out of the specified range
Back Reflection Error
This counter is incremented every time the laser source detect an high optical
power reflected back to the laser
Generic Error
This counter is incremented every time the laser source detects an internal fail-
ure
BACKUP AND RESTORE SERVICE DATA
Info Type Description
Backup button The BACKUP button shall be used to save the actual service data in a XML file
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