Datalogic Gryphon I GFS4400 - Warranty Claims Process

Datalogic Limited Factory Warranty
28 Gryphon™ GFS4400
product without additional charge for parts and labor, or credit or
refund the defective products duly returned to Datalogic. To perform
repairs, Datalogic may use new or reconditioned parts, components,
subassemblies or products that have been tested as meeting appli-
cable specifications for equivalent new material and products. Cus-
tomer will allow Datalogic to scrap all parts removed from the
repaired product. The warranty period shall extend from the date of
shipment from Datalogic for the duration published by Datalogic for
the product at the time of purchase (Warranty period). Datalogic war-
rants repaired hardware devices against defects in workmanship and
materials on the repaired assembly for a 90 day period starting from
the date of shipment of the repaired product from Datalogic or until
the expiration of the original warranty period, whichever is longer.
Datalogic does not guarantee, and it is not responsible for, the main-
tenance of, damage to, or loss of configurations, data, and applica-
tions on the repaired units and at its sole discretion can return the
units in the “factory default” configuration or with any software or
firmware update available at the time of the repair (other than the
firmware or software installed during the manufacture of the prod-
uct). Customer accepts responsibility to maintain a back up copy of
its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer
must notify Datalogic of the claimed defect before the expiration of
the applicable Warranty period and obtain from Datalogic a return
authorization number (RMA) for return of the product to a designated
Datalogic service center. If Datalogic determines Customer’s claim is
valid, Datalogic will repair or replace product without additional
charge for parts and labor. Customer shall be responsible for packag-
ing and shipping the product to the designated Datalogic service cen-
ter, with shipping charges prepaid. Datalogic shall pay for the return
of the product to Customer if the shipment is to a location within the