Troubleshooting
Quick Reference Guide 15
Troubleshooting
Problem Possible Cause Possible Solutions
Nothing happens when
the scan
button is pulled.
No power to the
imager.
Check system power.
Ensure power supply is
connected.
Interface or power
cables are loose.
Ensure all cable connec-
tions are secure.
LED comes on, but bar
code does not decode.
Imager not pro-
grammed for correct
bar code type.
Ensure imager is pro-
grammed to read the type
of bar code scanned. Refer
to the PRG for more infor-
mation.
Bar code label is
unreadable.
Check the label to ensure it
is not defaced. Try scanning
another bar code type.
Distance between
imager and bar code is
incorrect.
Move imager closer to or
further from the bar code.
Bar code is decoded but
not transmitted to the
host.
Imager not pro-
grammed for the cor-
rect host type.
Scan the appropriate host
type barcode. Refer to the
PRG for more information.
For detailed troubleshooting, refer to the PRG (Product
Reference Guide)
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