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TROUBLESHOOTING
Why is the burner flame yellow/orange?
Burner needs to be adjusted. See Install Guide.
Why won't the grill light when I push the dial?
z
Dial not held in when attempting to light grill. Push and hold for 2 seconds before
turning to SEAR/MAX. See 'Using the grill.'
z
Gas supply is turned off. Turn gas on.
z
Power supply is off. Check that the grill is connected to a live power source, and
check power supply fuse. Replace if blown.
z
Ground Fault Interrupter (GFI) has tripped. Check GFI and reset.
z
Burner inlet or tube may be blocked. Remove burner and check for blockages. See
'Cleaning the grill burners' or 'Cleaning the sear burner.' If problem persists, call
Customer Care or your Authorized Service Center.
z
Ignitor has failed. Call Customer Care or your Authorized Service Center.
Why does the grill keep having flare-ups?
z
Radiant trays have grease on them. Wait for trays to cool, then rotate ceramic rods
and heat on HI for 10–20 minutes. See 'Cleaning.'
z
Sear burner has grease on it. See 'Cleaning the sear burner.'
z
Rotisserie burner has grease on it. See 'Cleaning.'
Why can I smell gas?
z
Burner dial is on but burner is not lit. Check the dial is turned to OFF. Wait 5 minutes
before relighting. See 'Using the grill.'
z
Gas is leaking. See 'Leak testing.'
Why isn't grill getting hot on
HI/SEAR?
z
Grill hasn't preheated enough. Preheat for full 10 minutes before cooking.
z
Grill is being affected by wind gusts. Move to a more sheltered area if possible.
z
LP gas cylinder is empty. Check gas cylinder, and refill if empty.
z
A burner port is obstructed. See 'Cleaning the grill burners.' or 'Cleaning
the sear burner.'
z
Flow Limiting Device is activated on LP cylinder. See 'Resetting flow limiting device.'
Why is there smoke coming from the grill?
Residue or grease on the grates or radiant trays. Brush residue off the grates with a grill
brush. Residue on radiant trays should burn off during the cook. See 'Cleaning.'
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