Figure 1 System Service Tag (continued)
1. information tag (top view)
2. information tag (back view)
3. OpenManage Mobile (OMM) label
4. iDRAC MAC address and iDRAC secure password label
5. Service Tag
Shut down the IDPA
Procedure
1. Log in to the ACM command line by using SSH.
Use root for the user, and use the common password for the appliance.
2. Enter service mode by typing the following command:
# dpacli -servicemode
The following message appears: Entering service mode............
3. Wait while the system enters service mode.
It can take up to 11 minutes for the system to enter service mode. To monitor
the progress of the system, open a separate SSH session and run the following
command: # tail -f /var/log/dpatools/dpacli/dpacli.log
After the system successfully enters service mode, the CLI prompt reappears,
and the dpacli.log file displays the following message: Shut down
services except ACM/ESXi: Succeeded
If the system fails to enter service mode, the following message appears:
Servicemode command failed. The dpacli.log file contains
information about the failure.
4. On the dashboard Home tab, click the Shutdown Appliance icon.
5. Type the administrator password, click Authenticate, and then click Yes.
6. Click Logout.
While the appliance is shutting down, the Login screen displays a message
indicating shutdown is in progress. To view the status, Log into ESX to monitor
the shutdown.
Troubleshooting shutdown of the DP4400
If any part of the shutdown process fails to complete automatically, troubleshoot as
follows.
Procedure
1. Login to the Avamar server with SSH by using the Avamar IP address.
2. Create a checkpoint by running the following command:
mccli checkpoint create --override_maintenance_scheduler
Prepare for assembly replacement
Shut down the IDPA 7
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