Dell EMC ME4 Series - Enclosure variants

Troubleshooting
VMware vCenter Server uses the SRA to display a detailed error message each time a recovery step fails.
The SRA also creates a log le called sra.log that shows each SRM event and each CLI command that occurs on the ME4 Series
storage systems. Examining the error messages and this log le will often provide enough information to rectify errors. For additional
assistance, contact VMware for support.
Table 1. SRA error messages and suggested actions
Message
number
Message Suggested action
1002 VMware Site Recovery Manager version 6.5 was not found on
this system.
Install VMware SRM 6.5 or later and then rerun the SRA
installation procedure.
1003 XML output to “{le}” failed: {error} Ensure that the specied le location exists, has
adequate free space, and is writable.
1004 Install option is not supported on this system See the SRA installation instructions.
1005 A native version of Perl must be used when invoking this option. Ensure that you are using the Perl.exe version
installed with the VMware SRM software.
1006 Timed out waiting for volume {volume} to appear on the storage
system {arrayname} at {le}:{line}.
Verify that the specied volume has been created on the
storage system and retry the operation.
1007 Storage system '{systemName}' is not licensed for use with this
SRA.
Contact your storage system vendor to verify that this
system is supported and to request replication and SRA
license keys.
1008 No WWN found for volume “{primary}”. Verify that the specied volume is congured for
replication.
1009 discoverDevices: Could not determine WWN for temporary
snapshot “{serialNumber}” ({name}).
Check to see whether the specied snapshot was left
over from a previous test and can be deleted.
1010 Cannot nd recovery point for temporary snapshot
“{serialNumber}” ({name}).
Check to see whether the specied snapshot was left
over from a previous test and can be deleted.
1011 discoverDevices: could not nd WWN for promoted volume
“{secondaryName}” ({secondary}).
Check the status of the specied volume and the health
of the storage system and then retry the operation.
1013 No valid sync point exists for {volume}. In MESM, use the Snapshots table to verify that the
specied volume has been completely replicated from
the protected site. For more information, see the
Administrator’s Guide.
1014 Could not export a snapshot for volume {vol}. A snapshot previously created by the SRA already exists
for the specied volume. Only one exported snapshot is
allowed per replication destination volume. Delete the
existing snapshot and retry this operation.
1018 unknown or missing PeerId parameter '{PeerId}' in {command}
request.
Ensure that each storage system reports the name of its
replication peer(s) correctly, and that the storage system
names have not changed since SRM was congured. If
the storage system name has been changed, delete and
recreate remote system entries on each storage system
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Troubleshooting 11