ProSupport One for Data Center
ProSupport One for Data Center oers exible site-wide support for large and distributed data centers with more than 1,000 assets.
This oering is built on standard ProSupport components that leverage our global scale but are tailored to your company's needs.
While not for everyone, it oers a truly unique solution for Dell EMC's largest customers with the most complex environments.
• Team of designated Technology Services Managers with remote, on-site options
• Designated ProSupport One technical and eld engineers who are trained on your environment and congurations
• On-demand reporting and analytics-based recommendations enabled by SupportAssist and TechDirect
• Flexible on-site support and parts options that t your operational model
• A tailored support plan and training for your operations sta
Figure 6. ProSupport One for Data Center model
Support Technologies
Powering your support experience with predictive, data-driven technologies.
SupportAssist
The best time to solve a problem is before it happens. The automated proactive and predictive technology SupportAssist* helps
reduce your steps and time to resolution, often detecting issues before they become a crisis. Benets include:
• Value - SupportAssist is available to all customer at no additional charge.
• Improve productivity - replace manual, high-eort routines with automated support.
• Accelerate time to resolution - receive issue alerts, automatic case creation and proactive contact from Dell EMC experts.
• Gain insight and control - optimize enterprise devices with on-demand ProSupport Plus reporting in TechDirect and get
predictive issue detection before the problem starts.
SupportAssist is included with all support plans but features vary based on service level agreement.
Figure 7. SupportAssist model
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