Power issues
the Chromebook charge and the light is not coming on,
perform a hard reset.
NOTE: You can perform a hard reset by pressing
Refresh + Power.
4 Use a dierent AC adapter with the same power voltage.
5 Remove the AC adapter, and turn on with the battery power
only.
Display issue
Table 9. Display issue
Display issue
Issue Possible solutions
Screen is Blank
If the Chromebook's screen is blank, try the following
troubleshooting steps to resolve the issue, checking to see if the
screen turns on after each step:
1 Make sure the Chromebook is on. If you are using the battery,
plug the Chromebook in and press the power button.
2 Restart the Chromebook by holding the power button down
until the device turns o, then turn it back on again.
3 Reset or Recover the Chromebook.
Audio, screen, and camera issues
Table 10. Audio, screen, and camera issues
Audio, screen, and camera issues
Issues Possible solutions
Audio issues
If you hear static, or the volume from the speakers is low when
attempting to listen to audio:
1 Make sure the device is not muted. Try adjusting the volume.
2 Try rebooting the Chromebook.
3 Try playing audio from various sources, including YouTube and
audio les stored locally on the Chromebook.
If the speakers are not responding when attempting to listen to
audio:
1 Unplug the device from all cables (USB, headphones, and
displays).
2 Try playing audio from various sources, including YouTube and
audio les stored locally on the Chromebook.
3 Try rebooting the Chromebook.
4 If audio still does not respond, try to Reset or Recover the
Chomebook.
Screen issues
If the screen is not operating properly (images are too dark or no
image is appearing):
Diagnostic and troubleshooting 57
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