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Before Calling Dell
If you contact Dell for help with your order or your computer, follow these steps to ensure faster service:
Keep your computer's Service Tag or Express Service Code available.
Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone
at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other
troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
Diagnostic checklist:
Name:
Date:
Address:
Phone number:
Service Tag (barcode on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices connected to your computer:
Are you connected to the Internet? Yes/No:
Type of Internet connection? Wireless Broadband/Cable/DSL/Dial-up:
Any recent changes made to the computer software or hardware:
Any error message, beep codes, or diagnostic codes:
Description of the problem and any troubleshooting procedures you have performed:
Related Information
Locating the Service Tag and Express Service Code
Computer Maintenance
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