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Dell
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Inspiron 3000
Reference And Troubleshooting Guide
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8
Dell
Inspiro
n 3000 R
eferenc
e and Trou
blesh
ooting
Guide
W
warnings, x
warranty information, ix, D-2
warranty repair or credit, 5-5
water damage, 3-11
X
XGA display, 1-2
55899BK1.BK : 55899bk1.IX Page 8 Wednesday, February 4, 1998 1:20 PM
133
135
Table of Contents
Main Page
Default Chapter
3
Safety Instructions
3
Memory Modules
4
Table of Contents
11
Chapter 1 Introduction
23
Figure 1-1. Front View of the Portable Computer
23
Hardware Features
24
Figure 1-2. Back View of the Portable Computer
24
Software Features
26
Using the Power Button
26
Accessing Online Documentation
26
Available Options
26
Getting Help
27
Chapter 2 Customizing System Features
29
System Utilities
29
Setup Program
30
Accessing the Setup Program
30
Main Menu Options
30
System Time
31
System Date
31
Floppy Drive
31
Hard Disk
31
Quiet Boot
31
Video Display Device
31
Figure 2-1. Main Menu of Setup Program
31
System Memory
32
Extended Memory
32
System Devices Menu Options
32
Figure 2-2. System Devices Menu of Setup Program
32
CD-ROM Drive Speed
33
FDD Controller
33
IDE Controller
33
Infrared Port
33
Parallel Port
33
Plug & Play O/S
33
PS/2 Mouse
33
Serial Port
33
Audio
34
Security Menu Options
34
Figure 2-3. Security Menu of Setup Program
34
Password on Boot
35
Set System Password
35
System Password
35
Power Menu Options
35
Figure 2-4. Power Menu of Setup Program
35
Power Management Mode
36
Smart CPU Mode
36
Standby Time-Out
36
Suspend Time-Out
36
Resume on Modem Ring
37
Resume on Time of Day
37
Resume Time
37
Suspend Mode
37
Boot Menu Options
37
Exit Menu Options
38
Figure 2-5. Boot Menu of Setup Program
38
Discard Changes and Exit
39
Get Default Values
39
Load Previous Values
39
Save Changes
39
Save Changes and Exit
39
Reinstalling Utilities and Drivers
39
Figure 2-6. Exit Menu of Setup Program
39
Reinstalling Video Drivers
40
Creating the Save-To-Disk Suspend File
41
Reinstalling Audio Drivers
41
Reinstalling Infrared Drivers
41
Reinstalling the Soft Wavetable
41
Reinstalling Touch Pad Drivers
41
Reinstalling the System User's Guide
42
Chapter 3 Troubleshooting Your Computer
43
Backing up Your Files
43
Basic Checks
43
Checking Connections
44
Figure 3-1. AC Adapter and Power Cable
44
Figure 3-2. Checking the Battery
44
Look and Listen
45
Figure 3-3. Checking an Optional Device
45
Figure 3-4. I/O Panel Connectors for External Devices
45
Setup Options
46
Table 3-1. Boot Routine Indications
46
Messages and Codes
47
Table 3-2. System Error Messages
47
System Beep Codes
49
Table 3-3. Beep Codes
50
Finding Software Solutions
51
Installing and Configuring Software
51
Start-Up Files
51
Using Software
51
Error Messages
51
Input Errors
52
Memory-Resident Programs
52
Program Conflicts
52
Avoiding Interrupt Assignment Conflicts
52
Table 3-4. IRQ Line Assignments
52
Troubleshooting Procedures
53
Troubleshooting a Wet Computer
53
Troubleshooting a Damaged Computer
54
Troubleshooting a Power Failure
55
Total Power Failure When Using the AC Adapter
55
Total Power Failure When Using a Battery
56
No Power to a Part of the Computer
57
Troubleshooting the Diskette Drive
57
Troubleshooting the CD-ROM Drive
57
Troubleshooting the Hard-Disk Drive
58
Troubleshooting an External Keyboard
59
Troubleshooting Memory
60
Troubleshooting the Built-In Display
60
Troubleshooting an External Monitor
61
Troubleshooting the Serial and Parallel Ports
62
Troubleshooting the Basic I/O Functions
62
Troubleshooting a Parallel Printer
63
Troubleshooting a Serial I/O Device
63
Troubleshooting the Infrared Port
64
Troubleshooting the Touch Pad
64
Troubleshooting Audio Functions
65
Chapter 4 Running the Dell Diagnostics
67
Features of the Dell Diagnostics
67
When to Use the Dell Diagnostics
67
Before You Start Testing
68
Starting the Dell Diagnostics
68
Completing the Dell Diagnostics
69
How to Use the Dell Diagnostics
69
Figure 4-1. Diagnostics Menu
69
Confirming the System Configuration Information
70
Figure 4-2. Main Screen of the Dell Diagnostics
70
How to Use the Menu
71
Main Menu Options
71
Run
71
Select
71
Subtest
71
Run (under Subtest)
71
Select (under Subtest)
72
Options (under Subtest)
72
Test Limits (under Subtest)
72
About (under Subtest)
72
Key-Help (under Subtest)
72
Quit Menu (under Subtest)
72
Options
72
Number of Times to Repeat Test(S)
73
Maximum Errors Allowed
73
Pause for User Response
73
Table 4-1. Option Parameters
73
Output Device for Status Messages
74
Output Device for Error Messages
74
Test Limits
74
About
75
Key-Help
75
Quit
75
Tests in the Dell Diagnostics
75
Table 4-2. Dell Diagnostics Tests
76
Error Messages
78
RAM Test Group
78
Why Run a RAM Test
78
Subtests
78
System Set Test Group
78
Why Run a System Set Test
78
Subtests
79
Video Test Group
80
Why Run a Video Test
80
Subtests
80
Keyboard Test Group
80
Why Run a Keyboard Test
80
Subtests
81
Mouse Test
81
Why Run the Mouse Test
81
Diskette Drives Test Group
81
Why Run a Diskette Drives Test
82
Subtests
82
Hard-Disk Drives (Non-SCSI) Test Group
82
Why Run a Hard-Disk Drives Test
82
Subtests
83
IDE CD ROM Drives Test Group
83
Why Run an IDE CD ROM Drives Test
83
Serial/Infrared Ports Test Group
84
Why Run a Serial/Infrared Ports Test
84
Subtests
84
Parallel Ports Test Group
84
Why Run a Parallel Ports Test
84
Subtests
85
Audio Test Group
85
Why Run an Audio Test
85
Chapter 5 Getting Help
87
Technical Assistance
87
Technical Specifications
88
Help Tools
88
Table 5-1. Help Tools
88
Autotech Service
89
Commercial Online Service
89
Dell Diagnostics Program
89
Dell Q&A
89
Reference and Troubleshooting Guide
89
System User's Guide
89
World Wide Web on the Internet
89
Automated Order-Status System
90
Techconnect BBS
90
Techfax Service
90
Technical Support Service
90
Problems with Your Order
91
Product Information
91
Returning Items for Warranty Repair or Credit
91
Before You Call
91
Figure 5-1. Diagnostics Checklist
92
Dell Contact Numbers
93
Table 5-2. International Dialing Codes
94
Table 5-3. Dell Contact Numbers
95
Appendix A
103
Technical Specifications
103
Table A-1. Technical Specifications
103
Appendix B Diagnostic Video Tests
111
Video Memory Test
111
Video Hardware Test
111
Text Mode Character Test
111
Character Attributes Subtest (80
112
Character Set Subtest (80
112
Character Attributes Subtest (40
112
Character Set Subtest (40
112
Figure B-1. 80-Column X 25-Line Character Set Subtest Screen
112
Figure B-2. 40-Column X 25-Line Character Set Subtest Screen
112
Text Mode Color Test
113
Color Attributes Subtest (80
113
Table B-1. Color Attributes
113
Color Attributes Subtest (40
114
Color Bars Subtest
114
Text Mode Pages Test
114
Graphics Mode Test
114
320 X 200 Graphics Mode Screens
114
320 X 200 16-Color Graphics Mode Screen
114
640 X 350 16-Color Graphics Mode Screen
114
640 X 480 2-Color Graphics Mode Screen
114
640 X 480 16-Color Graphics Mode Screen
115
320 X 200 256-Color Graphics Mode Screen
115
640 X 480 256-Color Graphics Mode Screen
115
800 X 600 16-Color Graphics Mode Screen
115
800 X 600 256-Color Graphics Mode Screen
115
1024 X 768 16-Color Graphics Mode Screen
115
1024 X 768 256-Color Graphics Mode Screen
115
Color Palettes Test
115
Figure B-3. 640 X 480 2-Color Graphics Mode Screen
115
Solid Colors Test
116
Appendix C Regulatory Notices
117
FCC Class B Notice (U.S. Only
117
Modem Requirements
118
Type of Service
118
Telephone Company Procedures
118
If Problems Arise
118
Installation and Labeling
118
Load Number
118
IC Notice (Canada Only
118
Canadian Modem Requirements
119
CE Notice
119
VCCI Notices (Japan Only
120
Class a ITE
120
Class B ITE
120
Korean Regulatory Notice
120
Class a Device
120
Class B Device
120
Polish Center for Testing and Certification Notice
121
NOM 024 Information (Mexico Only
122
Appendix D Warranties and Return Policy
123
Coverage During Year One
124
Coverage During Years Two and Three
125
General
125
Total Satisfaction" Return Policy (U.S. and Canada Only
126
Index
127
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