Dell Inspiron 7306 2-in-1 - Page 22

Table 5. Active Pen troubleshooting (continued)
Problem Possible causes Possible solutions
Pressing the tail button twice does not
capture screenshot
● Active Pen is not paired with your
computer.
● Windows update KB2968599 is not
installed on your computer.
● Install the latest Bluetooth driver on
your computer.
● Install the Windows update
KB2968599 from the Microsoft
website.
Unable to pair the Active Pen with your
computer
● The device that you are trying to pair
the Active Pen with is not supported.
● Bluetooth driver on your computer is
not the latest.
● Active Pen works only with Inspiron
7306 2-in-1 Black computer.
● Install the latest Bluetooth driver on
your computer.
Bluetooth device list displays the Active
Pen as 'Not Connected'
Active Pen is not paired with your
computer correctly.
● Install the latest Bluetooth driver on
your computer.
● Remove the Active Pen from the list
of available Bluetooth devices and
pair it again. For more information,
see Reconnecting Bluetooth on the
Active Pen.
22 Dell Chargeable Active Pen