16. If the memory issue persists, repeat step 12 through step 15 for each memory module installed.
Next steps
If the issue persists after all memory modules have been checked, see the Getting Help section in this
document.
Troubleshooting internal USB drive
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
Steps
1. Enter System Setup and ensure that the USB key port is enabled on the Integrated Devices screen.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Remove the system cover.
4. Locate the USB drive and reseat it.
5. Install the system cover.
6. Turn on the system and attached peripherals, and check if the USB drive is functioning.
7. If the issue is not resolved, repeat step 2 and step 3.
8. Insert a different USB drive that you know works properly.
9. Install the system cover.
Next steps
If the issue is not resolved, see the Getting Help section in this document.
Troubleshooting SD card
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch
is turned on, the SD card is not writable.
Steps
1. To open the System Setup page, when the system is turned on or restarted, press F2, and ensure that
the Internal SD Card Port is enabled.
2. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
3. Remove the system cover.
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