Getting help
Topics:
• Contacting Dell
•
Documentation feedback
• Accessing system information by using QRL
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection,
you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or
customer service issues:
1. Go to www.dell.com/support/home.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Contact Technical Support.
b. Enter your system Service Tag in the Enter your Service Tag field on the Contact Us webpage.
Documentation feedback
You can rate the documentation or write your feedback on any of our Dell documentation pages and click Send Feedback to
send your feedback.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) located on the information tag in the front of the system, to access the
information about the PowerEdge system.
Ensure that your smartphone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
● How-to videos
● Reference materials, including the Installtion and Service Manual, LCD diagnostics, and mechanical overview
● Your system service tag to quickly access your specific hardware configuration and warranty information
● A direct link to Dell to contact technical assistance and sales teams
1. Go to www.dell.com/qrl and navigate to your specific product or
2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick
Resource Locator section.
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