Troubleshooting
v “Obtaining Drivers and Firmware Upgrades”
v “Selecting a Diagnostic or Maintenance Function”
v “General Guidelines” on page 36
v “Methods of Receiving Errors and Messages” on page 37
v “Descriptions and Corrective Actions” on page 37
v “Drive Status” on page 41
v “Drive Maintenance” on page 42
v “Fixing SAS Connectivity Problems” on page 43
v “Resolving Media-Related Problems” on page 44
v “Removing an Internal SAS Tape Drive” on page 44
v “TapeAlert” on page 44
v “Recovering a Tape Cartridge” on page 47
Obtaining Drivers and Firmware Upgrades
Notice: When updating firmware, do not power off the tape drive until the update is complete, or the
firmware may be lost.
For information on the latest versions of firmware, see the Dell support website at http://
www.Dell.com/support.
Selecting a Diagnostic or Maintenance Function
The tape drive can run diagnostics, test write and read functions, test a suspect tape cartridge, and
perform other diagnostic and maintenance functions. The drive must be in maintenance mode to perform
these functions. To place the drive in maintenance mode and select a diagnostic or maintenance function,
see the Diagnostic and Maintenance Function Codes and Descriptions table.
Note: The host interface on this tape drive is Serial Attached SCSI (SAS). This interface presents SCSI
protocol to the tape drive. In this User's Guide, references to SCSI relate to SCSI protocol, not the serial
interface that it is transmitted over.
Note: You cannot perform maintenance functions concurrently with read or write operations. While in
maintenance mode, the tape drive does not accept SCSI commands from the system. Close all tape drive
applications before entering maintenance mode.
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