General Guidelines
If you encounter problems when running the Dell PowerVault Tape Drive, refer to Table 6 for common
problems. If the problem is not identified, refer to “Methods of Receiving Errors and Messages” on page
37. The color and condition of the LEDs may also indicate a problem.
Table 6. General Troubleshooting
If the problem is this... Do this...
A code displays on the single-character display and the
fault LED flashes amber.
The tape drive detected an error or is directing you to an
informational message. See “Methods of Receiving Errors
and Messages” on page 37.
The ready/activity LED or single-character display never
turns on.
The tape drive has no power. Check the power at the
power source. Connect power to the tape drive. If the
problem persists, contact Dell technical support.
The tape drive does not load a tape cartridge. One of the following has occurred:
v A tape cartridge is already loaded. To remove the
cartridge, press the eject button. If the cartridge does
not eject, turn off the power to the tape drive, then
turn it back on. After the ready/activity LED becomes
solid green, press the eject button to eject the cartridge.
v The cartridge tray may not be in the correct position.
Press the eject button to return the tray to the correct
position.
v The tape cartridge was loaded incorrectly. To properly
load a cartridge, see the Loading section in “Loading,
Unloading, and Write-Protecting Cartridges” on page
18.
v The tape cartridge may be defective. Load another
tape cartridge. If the problem exists for multiple
cartridges, the tape drive is defective. Contact Dell
technical support.
v The tape drive has no power. Connect power to the
tape drive.
The tape drive does not unload the tape cartridge. The tape cartridge is stuck or is broken. Press the eject
button. If the cartridge does not eject, turn off the power
to the tape drive, and then turn it back on. (Note that the
mid-tape recovery could take up to 10 minutes to
complete.) If the cartridge still does not eject, manually
remove it (see “Recovering a Tape Cartridge” on page
47).
The system received TapeAlert flags. See Table 9 on page 45.
The system reported system problems (such as selection
or command time-outs, or parity errors).
See “Fixing SAS Connectivity Problems” on page 43.
Codes display on the single-character display, but the
ready/activity LED does not turn on.
The tape drive is defective. Contact Dell technical
support.
The tape drive does not respond to system commands. Press and hold the eject button on the drive for 10
seconds to force a drive dump. The drive will save the
dump and then reboot to allow communication to the
drive to occur. Do not cycle power, as this will erase the
contents of the dump.
36 Dell PowerVault LTO Tape Drive: User's Guide
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