70 Troubleshooting
Unable to add a node
to the cluster.
The new node cannot
access the shared disks.
Ensure that the new cluster node
can enumerate the cluster disks
using Windows Disk
Administration. If the disks do
not appear in Disk
Administration, check the
following:
• All cable connections.
• The Access Control settings on
the attached storage systems.
One or more nodes may
have the Internet
Connection Firewall
enabled, blocking RPC
communications between
the nodes.
Configure the Internet
Connection Firewall to allow
communications that are
required by the Microsoft
Cluster and the clustered
applications or services. For more
information, see the Microsoft
Knowledge Base article
KB883398 at
support.microsoft.com.
Public network clients
cannot access the
applications or services
that are provided by
the cluster.
One or more nodes may
have the Internet
Connection Firewall
enabled, blocking RPC
communications between
the nodes.
Configure the Internet
Connection Firewall to allow
communications that are
required by the Microsoft
Cluster and the clustered
applications or services.
For more information, see the
Microsoft Knowledge Base article
KB883398 at
support.microsoft.com.
Virtual Disk Copy
operation fails.
The Virtual Disk Copy
operation uses the cluster
disk as the source disk.
Perform a Virtual Disk Copy
operation on the cluster share
disk:
1
Create a snapshot of the disk.
2
Perform a Virtual Disk Copy of
the snapshot virtual disk.
Table A-1. General Cluster Troubleshooting
(continued)
Problem Probable Cause Corrective Action
book.book Page 70 Monday, July 25, 2011 3:18 PM
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