Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
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• Select Enable for this portal to launch Virtual Assist from the web without installing it, no matter
what is selected for the global setting.
• Select Disable for this portal to install Virtual Assist when accessing it from the web, no matter
what is selected for the global setting.
9Use the Wake customer on LAN feature to allow Technicians to wake a client running Virtual Assist on
the LAN if both are in the same subnet. The client can be woken when powered off, in the Sleep state,
or in the Hibernate state. This feature can be enabled globally or per portal.
• Select Use Global Setting to apply the global setting to this portal.
• Select Enable this feature, no matter what is selected for the global setting.
• Select Disable this feature, no matter what is selected for the global setting.
10 In the Limit Support Sessions field, enter the number of active support sessions allowed on this portal,
or enter zero for no limitation.
11 Check Enable Assistance Code to require a user to enter the designated code before requesting
assisting. Checking this check box displays an Assistance Code field, where you specify the code users
must enter.
12 See Secure Virtual Assist > Settings on page 260 for information about all other configuration settings on
the Virtual Assist tab.
13 Expand each section of the page to configure the related options.
14 Click Accept to save changes.
Configuring Virtual Meeting Settings
The Virtual Meeting tab allows you to configure Virtual Meeting settings for the portal. There is a General
Settings section and a Notification Settings section that can both be configured.
To configure Virtual Meeting Settings:
1 Navigate to Portals > Portals.
2Click Add Portal or Configure next to the portal you want to configure. The Add Portal or Edit Portal
screen displays.
3Click the Virtual Meeting tab.
4 Navigate to the General Settings section.
NOTE: To use Wake Client, this feature must be configured on the client machine, as
explained in the Dell SonicWALL Secure Mobile Access User Guide.
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