Dell XPS M1330 - E-Mail, Modem, and Internet Problems

86 Troubleshooting
3 Click Properties → Tools → Check Now .
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.
4 Click to check Scan for and attempt recovery of bad sectors , and then
click
Start .
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: The modem is an optional feature on this computer. You can purchase an
external modem through Dell. Therefore, the steps in this section only apply if you
have purchased an external modem.
C
HECK THE MICROSOFT OUTLOOK
®
EXPRESS SECURITY SETTINGS — If you
cannot open your e-mail attachments:
1
In Outlook Express, click Tools , click Options , and then click Security .
2 Click Do not allow attachments to remove the check mark.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE
• Verify that the telephone line is connected to the jack on the modem (the
jack has either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector
into the modem.
• Disconnect the telephone line from the modem and connect it to a
telephone, then listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them
and connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.