Dell XPS M1330 - Unexpected Characters; Lockups and Software Problems; The Computer Does Not Start; The Computer Stops Responding

Troubleshooting 95
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE
INTEGRATED KEYBOARD —
1 ShMut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click Start → All Programs →
Accessories → Notepad .
5 Type some characters on the internal keyboard and verify that they appear
on the display.
If the characters appear now, but did not with the external keyboard, you
may have a defective external keyboard. Contact Dell
(see "Contacting
Dell
" on page 155 ).
RUN THE KEYBOARD DIAGNOSTICS TESTS — Run the PC-AT Compatible
Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 79). If
the tests indicate a defective external keyboard, contact Dell (see "Contacting
Dell" on page 155).
Unexpected characters
DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric
keypad if numbers are displayed instead of letters. Verify that the numbers
lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
The computer does not start
CHECK THE AC ADAPTER — Ensure that the AC adapter is firmly connected to
the computer and to the electrical outlet.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system
shutdown.