PageMeasuresCauseSymptom
PageMeasuresCauseSymptom
62
ENGLISH
Troubleshooting
ENGLISH
Troubleshooting
If a problem should arise, first check the following.
1. Are the connections correct?
2. Have you operated the receiver according to the Operating Instructions?
3. Are the speakers, and other connected components operating properly?
If this unit is not operating properly, check the items listed in the table below. Should the problem persist, there
may be a malfunction. Disconnect the power immediately and contact your store of purchase.
Display not lit and
sound not produced
when power switch
set to on.
• Power supply cord not plugged in
securely.
• Check the insertion of the power
supply cord plug.
19
Display lit but sound
not produced.
• Speaker cables not securely
connected.
• FUNCTION knob position is not
appropriate.
•Volume control set to minimum.
• MUTING is on.
• No digital signal is being input.
• Connect securely.
• Switch to the proper position.
•Turn volume up to suitable level.
• Switch off MUTING.
•Properly select a digital signal
input source.
6
20
20
21
42
Nothing is displayed on
monitor.
•AVC-A11XV’s video output
terminals and monitor’s input
terminals are not properly
connected.
• Monitor TV’s input setting is
wrong.
• The PURE DIRECT mode is set.
• Check that the connections are
correct.
• Set the TV’s input selector to the
terminals to which video signals
are connected.
• Set a surround mode other than
the PURE DIRECT mode.
7,
12 ~ 17
—
24
No DTS sound is
produced.
• DVD player’s audio output setting
is not set to bitstream.
• DVD player is not DTS-compatible.
•AVC-A11XV’s input setting is set to
analog.
• Make the DVD player’s initial
settings.
• Use a DTS-compatible player.
• Set to AUTO or DTS.
—
—
21, 22
Ultra2 Cinema / THX
Music Mode / THX
Games Mode cannnot
be set.
• Surround back speaker set to 1. • Connect two surround back
speakers.
6, 53,
57
Copying from DVD to
VCR is not possible.
• Copying between a source such as
DVD and a VCR is not usually
possible, as DVDs are often
encoded with copy-protection
signals that prevent VCR
recording.
• Copying is not possible. —
No sound is produced
from subwoofer.
• Subwoofer’s power is not on.
• Subwoofer’s initial setting is set to
“NO”.
• Subwoofer’s output is not
connected.
• The subwoofer’s channel volume
level is set to “OFF”.
•Turn on the power.
• Set the setting to “YES”.
• Connect properly.
•Turn the subwoofer’s channel
volume level up.
—
53
6, 19
31
No test tones are
produced.
• Surround mode is set to a mode
other than Dolby Surround.
• Set to Dolby Surround. —
No sound is produced
from surround
speakers.
• Surround mode is set to
“STEREO”.
• Set to a mode other than
“STEREO”.
—
The HDMI audio is not
output.
• The AVC-A11XV does not play
HDMI audio signals.
• The HDMI audio signals are not
output from the connected
monitor device.
• Set the HDMI audio playback
setting at the “HDMI/DVI In
Assign” settings to “AMP”.
• Set the HDMI audio playback
setting at the “HDMI/DVI In
Assign” settings to “TV”.
44, 45
44, 45
An image is not
projected with an
HDMI/DVI-D
connection.
•AVC-A11XV’s HDMI output
terminals and monitor’s input
terminals are not properly
connected.
• No HDMI/DVI-D signal is being
input.
• The connected monitor equipment
or other equipments do not
support HDCP.
• The output format of the
connected player (HDMI/DVI-D
FORMAT) does not matche the
supported input format of
connected monitor equipments.
• Check the HDMI connection.
•Properly select HDMI or DVI-D
signal input source.
• The AVC-A11XV will not output
video signal unless the other
equipment supports HDCP.
•Check whether the output format
of the connected player
(HDMI/DVI-D FORMAT) matches
the supported input format of
connected monitor equipments.
16, 17
44, 45
16, 17
16, 17
Power has turned off
and the power
indicator is flashing
red.
• The set’s internal temperature has
risen and the protection circuit has
been activated.
• The core wires of the speaker
cables are touching each other or
the AVC-A11XV’s rear panel,
activating the protection circuit.
•AVC-A11XV is malfunctioning.
• Put the AVC-A11XV in a well-
ventilated place.
•Turn off the power, then wait for
the set to fully cool off before
turning the power back on.
• Check the connections of all the
speaker cords.
•Turn off the power and contact a
DENON customer service center.
6
Sound is only produced
from the center
speaker.
•You are playing a monaural source
(TV, AM radio broadcast, etc.) in
the DOLBY/DTS SURROUND or
HOME THX CINEMA mode.
• When playing monaural sources,
select a surround mode other than
DOLBY/DTS SURROUND or
HOME THX CINEMA.
29, 30
This unit does not
operate properly when
remote control unit is
used.
• Batteries dead.
• Remote control unit too far from this
unit.
• Obstacle between this unit and
remote control unit.
• Different button is being pressed.
•
<
and
>
ends of battery inserted
in reverse.
• Replace with new batteries.
• Move closer.
• Remove obstacle.
•Press the proper button.
• Insert batteries properly.
3
3
3
—
3
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