APEX PRO/4
TROUBLESHOOTING
SOLUTION
Column plugged into M1 Port
Column plugged into M2 Port
Column plugged into M3 Port
Column plugged into M4 Port
Column plugged into M5 Port
Column plugged into M6 Port
Column plugged into M1 Port
Column plugged into M2 Port
Column plugged into M3 Port
Column plugged into M4 Port
Column plugged into M5 Port
Column plugged into M6 Port
E01
E02
E03
E04
E05
E06
E07
E08
E09
E10
E11
E12
ERROR
CODE
PARTS AFFECTED
CONDITION
1. Column has been modified in a
way that prevents movement
2. Column has exceeded the
weight limit
3. Control box tells column to travel
beyond its mechanical limits
4. Column has a mechanical failure
1. Check that there is no interference, then perform base reset
2. Check that weight limit has not been exceeded then perform base reset
3. If column doesn’t slow down before stop (makes clunk sound)
control box may need to be exchanged
4. If none of the above conditions, column needs to be replaced
1. Column is not plugged into
port correctly
2. Column cord/plug is damaged
3. Control box port is damaged
1. Verify that all plugs are seated within the control box port then
perform base reset
2. Unplug columns, turn control box around, plug columns back in,
if a new port error code is displayed, then the column needs to be replaced
3. Unplug columns, turn control box around, plug columns back in,
if the same error code is displayed, then the control box needs to be replaced
SOLUTION
Control box error with master
/ slave connection
E13
H01
LOC
ERROR
CODE
PARTS AFFECTED
CONDITION
1. Cord not plugged in correctly
2. Cord/plug is damaged
3. Control box problem
1. Verify that all plugs are seated within the control box port then
perform base reset
2. Inspect cord/plug for damage, replace if needed
3. If above is correct then control box replacement is required
(note that Master/Slave system is a custom install customer service
may be required)
Control box duty cycle
1. Continuous movement of
columns over 4 minutes
2. Room temperature too high
for heating elements
1. Desk must rest for 16 minutes
2. Environment temperature may be too high for operation
Control box / handset lock
1. Control box program has
the handset locked
2. There is a handset circuit error
1. Perform the handset un-lock operation
2. Replace handset if un-lock doesn’t solve problem
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