13
GB
Troubleshooting
5 Troubleshooting
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
6 Spare parts
6.1 List of consumable parts
6.2 Sources
Address: page 40, „International Service“.
6.3 Disposal
The filters used are made of envi-
ronment-friendly materials and can
de disposed of with your domestic
trash. When the appliance has
reached the end of its usefulness,
especially if dysfunctions recur,
disable the appliance by pulling
the mains plug out of the socket and cutting off
the power cord. Dispose of the appliance in
compliance with environmental protection laws
of your country. Electrical waste must not be
disposed of together with domestic waste.
Consult your local authorities or your dealer for
advice on recycling.
7Warranty
The minimum warranty standard is the respec-
tive implementation of EU Directive 1999/44/
EC in national law providing you acquired the
appliance as a consumer within the European
Union.
Address: page 40, „International Service“
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
chapter 2.4, „Switching off“.
Problem Possible cause Solution
The appliance will not start Plug is not plugged in or the appliance is not
switched on.
Insert the plug into a mains socket and switch on the appliance
chapter 2.3, „Vacuum cleaning“.
The socket does not carry current. Test the cylinder vacuum cleaner at another socket which you are
sure carries current.
Power cord is damaged. Have the cord replaced by the Royal Appliance Customer Service,
address page 40, „International Service“.
The vacuum cleaner stops
suddenly.
The overheating protection has tripped (possibly
due to blocked suction channels, extremely dirty fil-
ters, or similar).
Switch the appliance off and pull the plug out of the socket.
Eliminate the cause of overheating (e.g. disassembling telescopic
tube and suction hose and removing the obstacle and/or cleaning
filters). Wait for about 45 minutes. After the appliance has cooled
off, you may switch it on again.
The results are unsatisfac-
tory in spite of the appli-
ance working correctly.
Dust container is overfilled. Empty / clean the dust container.
Nozzle, telescopic tube or suction hose are
blocked.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
The filter is dirty. Clean the respective filter, chapter 4.3, „Cleaning the exhaust fil-
ter“ or chapter 4.4, „Cleaning the dual motor protection filter“.
The nozzle you are using does not suit the flooring. Change the nozzle (Fig. 2 or Fig. 4).
The "carpet/hard floor" switch (Fig. 3/1) is in the
wrong position for the particular type of floor.
Set the "carpet/hard floor" switch to the correct position for the type
of floor (Fig. 3).
The appliance makes unu-
sual noises.
Sucked-in objects are obstructing the air stream. Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
If you cannot solve the problem following these instructions, contact the Royal customer service (address: page 40, „International Service“.).
Item number Description
5030001 Dual motor protection filter
5030002 Exhaust filter
M203 Parquet brush
M209 Turbo brush
M219 "Fellino" mini turbo brush
M232 long, flexible crevice nozzle
M5060.book Seite 13 Donnerstag, 21. Juni 2012 12:45 12
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