42
when DroboShare is first powered on, it should receive an IP address
automatically from the local DHCP server and Drobo Dashboard will
detect it. If DHCP is not available, DroboShare will be assigned the
default 169.254.213.234 IP address. This could happen, for example,
if you are using static IP addressing on your network. If this happens,
you will have to first locate a computer connected to the same
network as your DroboShare, install Drobo Dashboard on that
computer, and then configure the IP address on that computer to be
in the same subnet as your DroboShare. Drobo Dashboard should
discover your Drobo and DroboShare and you will be able to assign
your desired static IP address for DroboShare in the DroboShare
settings of Drobo Dashboard.
Finally, check to see if your firewall is blocking Drobo Dashboard.
Firewalls can disrupt the Drobo Dashboard discovery of DroboShare.
Drobo Dashboard needs to be listed as an exception when using a
firewall. The Windows firewall should prompt you when you first
start Drobo Dashboard, asking to unblock and allow. Please select
this option or manually configure this exception. This behavior is also
true of other 3rd party firewalls. Note: Some VPN and ISP related
applications come with an embedded firewall. You must uninstall or
configure these to treat Drobo Dashboard as an exception. Please
visit the knowledge base at http://www.drobo.com/support/ for
further information.
Q. When using DroboShare, why are my folder or file names changed
or "Corrupted"?
A. This is not specific to DroboShare but is specified by the Windows
File Sharing (SMB) protocol, which the DroboShare uses. This
happens due to the use of invalid folder or filenames, such as ones
containing: ? [ ] / \ = + < > ; : " , | * Respectively, these are the
question mark, left and right brackets, solidus (or "forward slash"),
reverse solidus (or "backslash"), equals sign, plus sign, left and right
angle brackets, semicolon, colon, quotation mark, comma, pipe, and
asterisk.
If the issue occurs when you are trying to open or copy a file, remove
these “illegal” characters from the file names. If this issue occurs
when you are connecting to the SMB server, it may be because the
share name contains the illegal character. Be sure to avoid the illegal
characters in the names of shares, folders, or drives.
To Next Page
Loading...
