Troubleshooting
Go through this checklist to troubleshoot:
Check to see if Drobo is plugged into your PC's FireWire 800 or USB 2.0 port.
Check to see if Drobo is plugged into a power outlet.
Check to see if all of the hard drives are inserted properly into Drobo.
Check to see if Windows recognizes Drobo. Click on My Computer to see if Drobo's drive letter appears.
Check to see if a hard drive has failed. When a hard drive fails, it has a blinking red light in the data bay
indicator. Replace the failed hard drive with a healthy hard drive.
Check to see if DroboShare has an IP address. Click on the DroboShare Setup button located on the Tools Tab
of the Advanced Controls Panel. DroboShare requires an assigned IP address on your network in order to be
shared on your network. If it cannot obtain an IP address, it will be assigned the default 169.254.213.234 IP
address.
Check to see if a hard drive was removed that shouldn't have been removed. Re-insert the drive you removed
and wait until all the lights stop blinking green and yellow before you try to remove it again.
Check to see if a PATA, IDE, or SCSI hard drive was inserted into Drobo. If it is a PATA, IDE, or SCSI drive, it
won't work with your Drobo. Drobo can only use 3.5” SATA hard drives.
Check your e-mail settings to make sure they were specific to your Email service? Contact your e-mail provider
to double-check this information. Additionally there are helpful websites such as the one listed here which may
contain the information you need.
Check to see if a pre-1.1.0 Drobo firmware was connected to the DroboShare. Upgrade Drobo to 1.1.0 Drobo
firmware before attaching it to DroboShare.
Check to see if your DroboCare License expired. Go to the Tools Tab of the Advanced Controls Panel to check
the expiration date of your DroboCare License. You will only be able to obtain Drobo Dashboard and Drobo &
DroboShare Firmware updates if you have a valid DroboCare License.
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