2 Troubleshooting Procedures
2-44 [CONFIDENTIAL] dynabook PORTEGE A30-E/TECRA A30-G,-J/dynabook S Series Maintenance Manual (960-931)
2.18 Web camera Troubleshooting
To check if the computer’s web camera is malfunctioning or not, follow the troubleshooting
procedures below as instructed.
Procedure 1: Check on Windows OS
Procedure 2: Connector Check and Replacement Check
2.18.1 Procedure 1 Check on Windows OS
Use the application software which is originally installed in the computer to check if the web
camera can record/replay still images and moving images (including sound) without problems.
If any troubles occur on recording/replaying of still or moving images, perform Procedure 2.
2.18.2 Procedure 2 Connector Check and Replacement Check
The connection among the web camera, MIC board (built-in microphone) and the system
board may be defective. Otherwise, they may be faulty. Disassemble the computer following
the steps described in Chapter 4, Replacement Procedures, and perform the following checks.
Check 1 Make sure LCD HARNESS is firmly connected to the system board, Web camera
module and the MIC board. Then perform Procedure 1 again. If the problem still
occurs, perform Check 2.
Check 2 Web camera module, MIC board or LCD HARNESS may be faulty. Referring to
error condition, replace them with new ones and perform Procedure 1 again. If the
problem still occurs, perform Check 3
Check 3 System board may be faulty. Replace it with a new one.
Web camera module
(IR camera)
System board
LCD HARNESS
CN5390
Web+IR camera, microphone I/F
Built-in
microphone(MICboard)
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