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the terms of the guarantee. However, indispensable legal rights of the final consumer
under applicable national legislation governing the sale of consumer goods are not
affected by the terms of the guarantee. If you have any queries regarding your Dyson
appliance, visit www.dyson.com/support for online help, general tips and useful
information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of
where and when you bought the appliance.
If your Dyson appliance needs a repair, call the Dyson Helpline so we can discuss
the available options. If your Dyson appliance is under guarantee, and the repair is
covered, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON APPLIANCE OWNER
To help us ensure that you receive a prompt and efficient service, please register as a
Dyson appliance owner. There are two ways to do this:
• By email.
• By calling the Dyson Helpline.
This will confirm ownership of your Dyson appliance in the event of an insurance loss,
and enable us to contact you if necessary.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED GUARANTEE.
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it is
found to be defective due to faulty materials, workmanship or function within 5 years
of purchase or delivery (if any part is no longer available or out of manufacture,
Dyson will replace it with a functional replacement part).
• This guarantee will only be valid if the appliance is used in the country in which it
was sold.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of an appliance where a defect
is the result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the appliance which is not in accordance with the Dyson
Operating Manual.
• Use of the appliance for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Blockages – please refer to the Dyson Operating Manual for details on how to look
for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
If you are in any doubt as to what is covered by your guarantee, please contact Dyson.
SUMMARY OF COVER
• The guarantee becomes effective from the date of purchase (or the date of delivery
if this is later).
• You must provide proof of (both the original and any subsequent) purchase/delivery
before any work can be carried out on your Dyson appliance. Without this proof, any
work carried out will be chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson appliance under guarantee will not extend
the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
When registering your Dyson appliance:
• You will need to provide us with basic contact information to register your appliance
and enable us to support your guarantee.
• When you register, you will have the opportunity to choose whether you would like
to receive communications from us. If you opt-in to communications from Dyson, we
will send you details of special offers and news of our latest innovations. We never
sell your information to third parties and only use information that you share with us
as defined by our privacy policies which are available on our website: privacy.dyson.
com.
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