Dyson DC 36 - Page 19

19
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Leave to cool down before looking for blockages.
• Beware of sharp objects when checking for blockages.
• To gain access to blockages in the floor tool, remove the base plate by using a
coin to loosen the screw marked with a padlock.
• To access the inspection channel, remove the main hose and clear bin.
• Inspect for blockages.
• Clear any blockage before restarting.
• Refit all parts securely before using.
• Clearing blockages is not covered by your Dyson guarantee.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your brush bar is obstructed, it may shut ‘OFF’. If this happens you will need to
remove the brush bar as shown.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Remove the brush bar by using a coin to loosen the fastener marked with a
padlock until it clicks.
• Beware of sharp objects when clearing obstructions.
• Replace the brush bar and secure it by tightening the fastener until it clicks.
Ensure it is fixed firmly before operating.
• Clearing brush bar obstructions is not covered by your guarantee.
• This product has carbon fibre brushes. Take care if coming into contact with
them, as they may cause minor skin irritation. Wash your hands after handling
the brushes.
BRUSH BAR – TROUBLESHOOTING
• If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website.
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials. Recycle
where possible.
GUARANTEE TERMS AND CONDITIONS
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your 5year guarantee, your Dyson appliance will be covered
for parts and labour for 5years from the date of purchase, subject to the terms
of the guarantee. If you have any questions about your Dyson appliance, call the
Dyson Helpline with your serial number and details of where/when you bought
the appliance. Most questions can be solved over the phone by one of our
trained Dyson Helpline staff.
Visit www.dyson.com for online help, support videos, general tips and useful
information about Dyson.
If your Dyson appliance needs a service, call the Dyson Helpline so we can
discuss the available options. If your Dyson appliance is under guarantee, and
the repair is covered, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON APPLIANCE
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are two ways to do this:
• By email.
• By calling the Dyson Helpline.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED GUARANTEE.
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it
is found to be defective due to faulty materials, workmanship or function within
5 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
• This guarantee will only be valid if the appliance is used in the country in which
it was sold.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product where a
defect is the result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the appliance which is not in accordance with
the Dyson Operating Manual.
• Use of the appliance for anything other than normal domestic
household purposes.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Blockages – please refer to the Dyson Operating Manual for details of how to
look for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (where
applicable).
If you are in any doubt as to what is covered by your guarantee, please
contact Dyson.
SUMMARY OF COVER
• The guarantee becomes effective at the date of purchase (or the date of delivery
if this is later).
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out will be chargeable. Keep your receipt or
delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson appliance under guarantee will not
extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
ABOUT YOUR PRIVACY
By providing your details upon warranty registration, you would have consented
to the use of your information by Dyson. Dyson may use this information
for future marketing and research purposes (including sending commercial
electronic messages) and may disclose it to third parties for the purposes
of providing the services you have requested or to our business partners or
professional advisers. If you wish to access your personal information or see our
full privacy policy, please contact the Dyson Helpline.
1
2
3