e-Flame USA EF-BLT10 - Page 9

PROBLEM
POSSIBLE CAUSE
SOLUTION
The fireplace does
The fireplace is not plugged in.
Make sure the fireplace is plugged in to a standard
not operate.
A circuit breaker is tripped or a fuse blown.
The ON/OFF switch is defective. There is
loose wiring.
120V outlet. Check additional appliances on the
circuit; ideally the fireplace should be on a
dedicated 15-amp circuit. Call customer service.
Call customer service.
The power light is
The fireplace is not operating correctly.
Refer to the operating instructions.
ON but the flame
Light bulbs are not functioning.
Refer to Replacing the Light Bulbs
effect is not visible.
Loose wiring
Call customer service.
The heater is not
Incorrect operation.
Refer to the operating instructions.
operating.
The heater switch is defective. The heater
assembly is defective. There is loose wiring.
The vents are dirty or clogged.
Call customer service. Call customer service. Call
customer service. Unplug the unit. Clear the vent
area of dust and debris. Wait ten minutes, plug the
unit in again and turn on the heater
There is excessive
noise when the
heater is operating.
Dirty or clogged blower. The heater
assembly is defective.
Refer to Maintenance of Motors in Care and
Maintenance. Call customer service.
The power light is
ON but the ember
bed flame is not
flickering.
Light bulbs are not functioning. Loose
wiring.
Refer to Replacing the Light Bulbs Call customer
service.
There is excessive
The rotating flame reflector shaft rubbing
Open the back of the firebox and reposition
noise when the
against the housing.
the flame reflector shaft. Turn off the unit prior to
flame is ON but the
The flame reflector shaft motor is defective.
servicing.
heater is OFF.
Call customer service.