60 Eaton 9355 Parallel UPS (10/15 kVA) User's Guide 164201601—Rev E0
Alarm or Condition Possible Cause Action
The remote emergency power-off (REPO)
switch is active or the REPO connector is
missing.
Reset the REPO switch and restart the UPS. Verify that
the REPO connector is present.
Power is not available at
the UPS output
receptacles.
The UPS is in Standby mode. Supply power to the connected equipment: Press any
button on the front panel display to activate the menu
options. Press the
OPERATION
Eaton 9355 Parallel UPS (10/15 kVA) User's Guide S 164201601 Rev B
56
The following table shows the indicator status and description.
Indicator Status Description
Green
On The UPS is operating normally.
Flashing S The UPS is starting up or is shut down and waiting for power to return.
S A new information message is active.
S Bypass is not available.
Off The UPS is turned off and will not turn on automatically.
Yellow
On The UPS is in Battery mode.
Yellow
On The UPS is in Bypass mode.
Red
On The UPS has an active alarm.
Flashing There is a new UPS alarm condition. See “Troubleshooting” on page 67 for
additional information.
Changing the Language
Press and hold the first button on the left for a pproximately five seconds
to selec t the language menu. This action is possible from any LCD menu
screen.
Display Functions
As the default or after 15 minutes of inactivity, the LCD displays the
selectable s tartup screen. The default is the Eaton logo and can be
changed to the Mimic sc reen in the User Settings menu.
The bac klit LCD automatically dims after a long period of inac tivity. Press
any button to restore the screen.
Use the two middle buttons (
and ) to scroll through the menu
structure. Press the
button to enter a submenu. Press the button
to select an option. Press the
ESC
button to cancel or return to the
previous menu.
button on the front panel display
and then press
OPERATION
Eaton 9355 Parallel UPS (10/15 kVA) User's Guide S 164201601 Rev B
56
The following table shows the indicator status and description.
Indicator Status Description
Green
On The UPS is operating normally.
Flashing S The UPS is starting up or is shut down and waiting for power to return.
S A new information message is active.
S Bypass is not available.
Off The UPS is turned off and will not turn on automatically.
Yellow
On The UPS is in Battery mode.
Yellow
On The UPS is in Bypass mode.
Red
On The UPS has an active alarm.
Flashing There is a new UPS alarm condition. See “Troubleshooting” on page 67 for
additional information.
Changing the Language
Press and hold the first button on the left for a pproximately five seconds
to selec t the language menu. This action is possible from any LCD menu
screen.
Display Functions
As the default or after 15 minutes of inactivity, the LCD displays the
selectable s tartup screen. The default is the Eaton logo and can be
changed to the Mimic sc reen in the User Settings menu.
The bac klit LCD automatically dims after a long period of inac tivity. Press
any button to restore the screen.
Use the two middle buttons (
and ) to scroll through the menu
structure. Press the
button to enter a submenu. Press the button
to select an option. Press the
ESC
button to cancel or return to the
previous menu.
the button to select the TURN UPS
ON/OFF menu. Press the
OPERATION
Eaton 9355 Parallel UPS (10/15 kVA) User's Guide S 164201601 Rev B
56
The following table shows the indicator status and description.
Indicator Status Description
Green
On The UPS is operating normally.
Flashing S The UPS is starting up or is shut down and waiting for power to return.
S A new information message is active.
S Bypass is not available.
Off The UPS is turned off and will not turn on automatically.
Yellow
On The UPS is in Battery mode.
Yellow
On The UPS is in Bypass mode.
Red
On The UPS has an active alarm.
Flashing There is a new UPS alarm condition. See “Troubleshooting” on page 67 for
additional information.
Changing the Language
Press and hold the first button on the left for a pproximately five seconds
to selec t the language menu. This action is possible from any LCD menu
screen.
Display Functions
As the default or after 15 minutes of inactivity, the LCD displays the
selectable s tartup screen. The default is the Eaton logo and can be
changed to the Mimic sc reen in the User Settings menu.
The bac klit LCD automatically dims after a long period of inac tivity. Press
any button to restore the screen.
Use the two middle buttons (
and ) to scroll through the menu
structure. Press the
button to enter a submenu. Press the button
to select an option. Press the
ESC
button to cancel or return to the
previous menu.
button to select the System
On option; press the
OPERATION
Eaton 9355 Parallel UPS (10/15 kVA) User's Guide S 164201601 Rev B
56
The following table shows the indicator status and description.
Indicator Status Description
Green
On The UPS is operating normally.
Flashing S The UPS is starting up or is shut down and waiting for power to return.
S A new information message is active.
S Bypass is not available.
Off The UPS is turned off and will not turn on automatically.
Yellow
On The UPS is in Battery mode.
Yellow
On The UPS is in Bypass mode.
Red
On The UPS has an active alarm.
Flashing There is a new UPS alarm condition. See “Troubleshooting” on page 67 for
additional information.
Changing the Language
Press and hold the first button on the left for a pproximately five seconds
to selec t the language menu. This action is possible from any LCD menu
screen.
Display Functions
As the default or after 15 minutes of inactivity, the LCD displays the
selectable s tartup screen. The default is the Eaton logo and can be
changed to the Mimic sc reen in the User Settings menu.
The bac klit LCD automatically dims after a long period of inac tivity. Press
any button to restore the screen.
Use the two middle buttons (
and ) to scroll through the menu
structure. Press the
button to enter a submenu. Press the button
to select an option. Press the
ESC
button to cancel or return to the
previous menu.
button. Press and hold the
OPERATION
Eaton 9355 Parallel UPS (10/15 kVA) User's Guide S 164201601 Rev B
56
The following table shows the indicator status and description.
Indicator Status Description
Green
On The UPS is operating normally.
Flashing S The UPS is starting up or is shut down and waiting for power to return.
S A new information message is active.
S Bypass is not available.
Off The UPS is turned off and will not turn on automatically.
Yellow
On The UPS is in Battery mode.
Yellow
On The UPS is in Bypass mode.
Red
On The UPS has an active alarm.
Flashing There is a new UPS alarm condition. See “Troubleshooting” on page 67 for
additional information.
Changing the Language
Press and hold the first button on the left for a pproximately five seconds
to selec t the language menu. This action is possible from any LCD menu
screen.
Display Functions
As the default or after 15 minutes of inactivity, the LCD displays the
selectable s tartup screen. The default is the Eaton logo and can be
changed to the Mimic sc reen in the User Settings menu.
The bac klit LCD automatically dims after a long period of inac tivity. Press
any button to restore the screen.
Use the two middle buttons (
and ) to scroll through the menu
structure. Press the
button to enter a submenu. Press the button
to select an option. Press the
ESC
button to cancel or return to the
previous menu.
button for three seconds, until the UPS stops beeping.
The UPS does not provide
the expected backup time.
The batteries need charging or service. Apply utility power for 48 hours to charge the batteries.
If the condition persists, contact your service
representative.
Battery circuit breakers are in the OFF
position.
Switch all battery circuit breakers to the ON position.
Check Parallel Board The UPS is not recognizing another
parallel unit.
From the UPS Status menu, select the Units on CAN Bus
option and verify that all UPSs appear in the list.
If any UPS is missing, verify the Powerware Hot Sync
®
CAN Bridge Card connections and recheck the status
from the UPS front panel.
If all UPSs appear in the list, check the pull-chain wiring
(see Figure 29).
Set the system to internal Bypass mode (see paragraph
6.7 Parallel Bypass Operation).
If the condition persists, contact your service
representative.
Abnormal output voltage
at startup
The UPS breaker on the parallel tie
cabinet was not switched to the ON
position properly.
Shut down the UPS where the alarm is indicated.
Switch the UPS breaker on the parallel tie cabinet to the
ON position.
Start up the UPS.
Select the System On option through the front panel of
the UPS that was turned off.
Selective Trip The Powerware Hot Sync
®
CAN Bridge
Card is not wired correctly.
Verify the CAN wiring (see Figure 31).
Verify the pull-chain wiring (see Figure 31).
If the condition persists, contact your service
representative.
77..22 SSiilleenncciinngg tthhee AAllaarrmm
Before silencing an alarm, check the alarm condition and perform the applicable action to resolve the condition.
Press any button on the front panel display to silence the alarm. If the alarm status changes, the alarm beeps
again, overriding the previous alarm silencing.
Troubleshooting
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