Eberline RO-2 - Eberline Warranty Policy and Service Information; Service Centers and Contact Information; Standard Warranty Coverage; Non-Warranty Repair and Extended Service

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EBERLINE WARRANTY POLICY
SERVICE ON EQUIPMENT PURCHASED FROM EBERLINE
Eberline is pleased that you have purchased this radiation monitoring instrument or accessory from us.
Ав part of our on going effort to support our customers. we offer two Service Centers to assist you
with warranty or non-warranty repair and calibration services. To contact our Service Centers call:
Eberline Instruments Eberline Instruments
Western Service Center Eastern Service Center
PO Box 2108 312 Miami Street
Santa Fe, NM 87504-2108 West Columbia, SC 29170
505-471-3232 extension 611 803-822-8843
1-800-274-4212 1-800-234-4212
STANDARD WARRANTY
Eberline warrants new equipment for one year from the date of shipment. This limited warranty
covers all parts and labor exciuding tubes, batteries and other consumables. The warranty is FOB
Santa Fe, New Mexico and at Eberline's option may be performed at Columbia, South Carolina.
Eberline reserves the right to repair or replace the equipment. Shipment of the equipment to Eberline
is
at
the
expense
of
the
owner.
Eberline
will
pay
for
standard
UPS
ground
transportation
to
return
the
equipment to the owner after the repair or replacement is made. COD returns will not be accepted. A
Returned
Materials
Authorization
(RMA)
is
required
prior
to
shipment
by
the
customer
and
can
be
obtained
by
calling
either
Eberline
Service
Center.
Eberline
is
not
responsible
for
incidental
damage
caused
by
mishandling,
shipping
or
misuse
of
the
equipment.
Eberline
does
not
warrant
fitness
for
a
particular
application.
This
warranty
applies
only
to
the
original
buyer.
Under
no
circumstances
shall
Eberline be liable for any indirect, special, or consequential damages to the customer or to any third
party.
NON-WARRANTY REPAIR
Our
Service
Centers
offer
repair
and
calibration
services
for
all
Eberline
equipment
and
can
service
equipment
manufactured
by
other
companies.
Contact
your
nearest
Service
Center
for
a
copy
of
our
current
rates
and turn
around
time.
Extended warranty or service under a blanket contract is available.
SECONDARY STANDARDS LABORATORY
Eberline's Western Service Center is a Secondary Standards Laboratory, accredited by the Health
Physics Society. Secondary Standard calibrations for photons are available for both Cs-137 and Со-
60.
JULY1995