36
ECTIVE DC Series
Service / Complaints
We will be happy to help you if you have
any questions about your product after
purchase or during operation. In such
cases, a notification by e-mail will help
make the support process as fast and
efficient as possible. Please provide a
detailed explanation of the issue as well as
photos.
To contact us and for product returns please
use the following Service address:
batterium GmbH
Robert-Bosch-Straße 1
71691 Freiberg am Neckar
Germany
T: +49 7141 / 141 08 70
F: +49 7141 / 560 90 49
info@ective.de ective.de
Tip: When contacting us directly, please
have your customer or invoice number
ready, as well as and the article number.
In case of a return of the product, please
note the following information for quick
processing:
• If possible, use the original packaging
as shipping carton.
• If you no longer have the original
packaging, please use suitable
(UN-certified) packaging to ensure
adequate protection against transport
damage.
• If the goods are not shipped in the
original packaging or a UN-certified
packaging, the goods are considered
damaged and will therefore be
invoiced when the item is returned.
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