EE Smart Hub - User Manual

The EE Smart Hub is a broadband router designed for home internet connectivity, offering both wired and wireless connections. This user guide provides instructions for setup, usage, troubleshooting, and important safety information.

Function Description:

The EE Smart Hub serves as the central point for internet access in your home. It connects to your broadband line and distributes internet access to your devices via Wi-Fi or Ethernet cables. Key functions include:

• Broadband Connection: Establishes and maintains a connection to your internet service provider (ISP).
• Wi-Fi Network Creation: Broadcasts a wireless network (Wi-Fi) for devices like smartphones, tablets, and laptops to connect to the internet without cables.
• Wired Connections: Provides Ethernet ports for devices that require a stable, high-speed wired connection, such as desktop computers, gaming consoles, or smart TVs.
• Network Management: Allows users to manage network settings, view connected devices, monitor broadband performance, and troubleshoot issues through a web-based interface called the Hub Manager.
• WPS (Wi-Fi Protected Setup): Offers a quick and easy way to connect WPS-enabled wireless devices without manually entering the Wi-Fi password.

Important Technical Specifications:

• Wireless Standards: Supports multiple Wi-Fi standards including 802.11a, 802.11b, 802.11g, 802.11n (HT20, HT40), and 802.11ac (VHT20, VHT40, VHT80).
• Frequency Bands: Operates on both 2.4GHz and 5GHz frequency bands.
  • 2.4GHz: 2412-2472MHz (802.11ac (VHT20)) with a maximum transmitted power of 19.99 dBm.
  • 5GHz: 5180-5240MHz (802.11ac (VHT80)) with a maximum transmitted power of 22.95 dBm; 5260-5320MHz (802.11ac (VHT40)) with a maximum transmitted power of 22.73 dBm; 5500-5700MHz (802.11ac VHT40)) with a maximum transmitted power of 28.63 dBm.
• Ethernet Ports: Features four Gigabit Ethernet ports for high-speed wired connections and a WAN/fourth Ethernet port for future services, which currently functions like the other Ethernet ports.
• USB Port: Includes a USB port for potential future functionalities.
• Power Input: Requires a specific power adaptor provided with the Hub.
• Operating Temperature: Recommended operating temperature range is between 0°C and 45°C.
• Dimensions: Requires a minimum distance of 20cm (8 inches) between the user and the Hub for EU radiation exposure compliance.
• Compliance: Complies with Radio Equipment Directive 2014/53/EU and is intended for indoor use only when operating in the 5150 to 5350MHz frequency range.

Usage Features:

• Easy Setup: The guide outlines a three-step process: connecting the broadband cable, plugging in the power, and turning on the Hub. It provides clear diagrams for connecting to single and double master phone sockets, including the use of a filter if necessary.
• Wireless Connectivity:
  • Wireless Settings Card: A removable card on the back of the Hub displays the wireless network name (SSID) and password for easy reference.
  • WPS Button: A dedicated WPS button and light allow for quick, secure connection of WPS-enabled devices. The light flashes blue when waiting for a WPS connection and red if the connection fails.
• Wired Connectivity: Multiple Gigabit Ethernet ports enable direct, stable connections for various devices.
• Hub Manager: A web-based interface (accessible via 192.168.1.254 or http://eehub) provides comprehensive control over the Hub's settings. Users can:
  • View connected devices.
  • Monitor broadband performance.
  • Utilize troubleshooting wizards.
  • Access advanced settings, including updating the broadband username and password for Plusnet and BT customers.
  • Control the Hub's status light brightness and schedule.
• Status Lights: The Hub features a prominent status light on the front that changes color to indicate its operational status:
  • No light: Power off or lights turned off via Hub Manager.
  • Green light: Hub is starting up.
  • Flashing yellow light: Hub is connecting to broadband.
  • Flashing aqua light: Hub is working, but the broadband cable isn't connected.
  • Yellow light: Hub is working, but isn't connected to the internet.
  • Red light: A problem has occurred.
  • Aqua light: Hub is working fine.
• Optimal Wi-Fi Signal: The guide provides advice on positioning the Hub for the best Wi-Fi signal, recommending a central location, avoiding large appliances, and keeping it off the floor.
• Troubleshooting: Dedicated section for common issues, particularly when the Hub shows a yellow or flashing aqua light, guiding users to connect a device, open a web browser, and follow an on-screen help wizard.

Maintenance Features:

• Cleaning: The Hub can be cleaned with a soft, dry cloth, preferably a microfibre cloth. Solvents or abrasive cleaners should not be used.
• Factory Reset: A factory reset button (requires a paper clip) is available to restore the Hub to its default settings, useful for resolving persistent issues.
• Self-Service Troubleshooting: The Hub Manager includes wizards to help diagnose and fix problems.
• Non-User Serviceable: Users are explicitly advised not to open or dismantle the Hub as there are no user-serviceable parts inside.
• Disposal: The Hub is classified as a unibody device and must be disposed of in accordance with local environmental regulations, not in normal rubbish bins. Instructions for recycling are found on the Hub's box. This symbol on the device indicates that it should be taken to collection points for electronic waste.