Problem Possible cause Solution
There is no voltage in the
mains socket.
Connect a different electri‐
cal appliance to the mains
socket. Contact a qualified
electrician.
The appliance is noisy. The appliance is not sup‐
ported properly.
Check if the appliance
stands stable.
The compressor operates
continually.
Temperature is set incor‐
rectly.
Refer to the "Operation"
chapter.
Many food products were
put in at the same time.
Wait a few hours and then
check the temperature
again.
The room temperature is
too high.
Refer to the "Installation"
chapter.
Food products placed in
the appliance were too
warm.
Allow food products to cool
to room temperature be‐
fore storing.
The door is not closed cor‐
rectly.
Refer to the "Closing the
door" section.
Door is misaligned or inter‐
feres with ventilation grill.
The appliance is not level‐
led.
Refer to the installation in‐
structions.
Door does not open easily. You attempted to re-open
the door immediately after
closing.
Wait a few seconds be‐
tween closing and re-open‐
ing of the door.
The lamp does not work. The lamp is in stand-by
mode.
Close and open the door.
The lamp is defective. Contact the nearest Au‐
thorized Service Centre.
There is too much frost
and ice.
The door is not closed cor‐
rectly.
Refer to the "Closing the
door" section.
The gasket is deformed or
dirty.
Refer to the "Closing the
door" section.
Food products are not
wrapped properly.
Wrap the food products
better.
Temperature is set incor‐
rectly.
Refer to the "Operation"
chapter.
Appliance is fully loaded
and is set to the lowest
temperature.
Set a higher temperature.
Refer to the "Operation"
chapter.
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