Table 2-2: Troubleshooting (continued)
Error Recommended action(s)
Cannot communicate
with Daniel MeterLink
program
• Ensure that the meter is properly powered.
• Ensure that the computer cable is properly connected and check
your interface pins (RS-485 or RS-232).
• Verify that the communication parameters of the Daniel MeterLink
program are correctly set.
• Check RS-485 or RS-232 communication LEDs.
Cannot communicate
with Field Communicator
• Refer to the Emerson 475 Field Communication User’s Manual, Rev
D. This manual may be downloaded from the following location:
http://www.fieldcommunicator.com.
Note
The 375 Field Communicator is no longer available for purchase since
the release of the 475 Field Communicator. Customer supports
remains available.
Cannot communicate
with AMS Device
Manager
• Refer to the AMS Books Online help documentation and support at
the following web site: https://www.emerson.com/en-us/
automation/asset-management/field-device-management/asset-
management-software/ams-device-manager.
Connect to multiple
meters via Ethernet when
they are on the same LAN
• Configure each meter with a unique user-specified IP address
(following the initial communication quick start instructions the
3414 Installation manual).
• Contact your IT department for valid IP addresses for your LAN and
Gateway addresses.
• Disable the DHCP server.
Connect to multiple
meters via Ethernet when
they are on the same hub
but not connected to an
intranet LAN
• Configure each meter with a unique user-specified IP address
following the initial communication quick start instructions (the
3414 Installation).
• Assign each meter on the hub a unique IP address within the range
192.168.135.150 through 192.168.135.254 (Gateway address for
each meter may be left unconfigured as 0.0.0.0).
• A PC may receive its IP address from an external DHCP server; in this
case, one and only one meter must have its DHCP server enabled
(the DHCP server will serve up to 10 IP addresses to PCs attempting
to talk to all meters on the hub).
• Once a meter's IP address is configured, the meter may be
connected to the hub and accessed using that IP address.
Maintenance and Troubleshooting manual Troubleshooting
3-9000-769 July 2020
Maintenance and Troubleshooting manual 25
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