Emerson RSTi-OM - Contacting Technical Support

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RSTi-OM User Manual Section 14

GFK-3212A Jun 2021

Troubleshooting 148

14.3 Contacting Technical Support

You may want to access the Help/SUPPORT page when you call Technical Support, as they may

request the information displayed on the SUPPORT page.

Figure 105: Support Page

Main Page

Table of Contents2
Introduction7
Revisions in this Manual7
Locating the Latest Software and Documentation7
IO-Link Master Description8
Features8
Front Panel Description8
Connectors Overview9
Specifications10
Hardware Installation11
IOLM Hardware Installation11
Setting the Rotary Switch11
Changing the Default Rotary Switch Settings11
Connecting to the Network13
Connecting the Power14
Configuring the IOLM with PAC Machine Edition16
Overview16
Installing the GSDML File17
Configuring the IOLM18
IP Address Assignment19
Assigning an IP Address Via IO Controller (DCP)19
Assigning an IP Address Via DHCP21
Assign IP Address Statically Using the Web Page23
Device Name Assignment25
Assign the Device Name in PAC Machine Edition25
Using the Web Interface to Assign the Device Name26
Setting the IO Device Update Time28
Configuring IO-Link Ports28
IO-Link Port Modules30
IO-Link Port Settings (IO-Link Port Module Parameters)31
Parameter Configuration33
SIO Digital In/Out Module Parameters35
Port Status Modules37
IO-Link Status Module37
Auxiliary Input Parameters (for Port 1 to Port 8)39
Configuring IO-Link Ports with the Web Interface39
Updating the IOLM Firmware and Application Files4344
Images (Firmware) and Application Sub-Assemblies Overview44
Images45
Application Subassemblies46
Using the Web Interface to Update Software46
Updating Images46
Updating Application Subassemblies48
Connecting Devices49
Overview49
IOLM IO-Link Ports49
IO-Link Master Port Configuration52
Preparing for Port Configuration52
IO-Link Configuration Page55
Editing IO-Link Port Settings55
IO-Link Settings Parameters57
PROFINET IO Settings Configuration Page60
Modbus/Tcp Settings Configuration Page61
Editing Modbus/Tcp Settings62
Modbus/Tcp Settings Parameters63
OPC UA Settings Configuration Page65
Edit OPC UA Settings66
OPC UA Settings Parameters67
Configuring IO-Link Devices68
Port Pages Overview68
Editing Parameters - IO-Link Device - Port Table71
Resetting IO-Link Device Parameters to Factory Defaults72
Editing Parameters - IO-Link Device ISDU Interface - Port73
Overview73
How to Use the Interface74
Utilizing IOLM Features76
Setting User Accounts and Passwords77
Data Storage78
Uploading Data Storage to the IOLM79
Downloading Data Storage to the IO-Link Device79
Automatic Device Configuration80
Automatic Device Configuration Backup81
Device Validation81
Data Validation83
IOLM Configuration Files84
Saving Configuration Files (Web Interface)84
Loading Configuration Files (Web Interface)85
Configuring Miscellaneous Settings86
Using the Menu Bar Hover Shows Submenu Option87
Enable PDO Write from Attached Devices Port Page87
IO-Link Test Event Generator88
Clearing Settings91
Section 10: Using the Diagnostics92
IO-Link Port Diagnostics92
PROFINET IO Diagnostics Page95
Modbus/Tcp Diagnostics99
OPC UA Diagnostics Page101
MQTT Diagnostic Page101
Section 11: PROFINET IO Reference Information103
Read PDI Data of IO-Link Device in PLC103
Write PDO Data to IO-Link Device from PLC105
Diagnostic Alarm107
IO-Link Event Mapping Overview107
IO-Link Eventcode Mapping107
Section 12: Modbus/Tcp Interface110
Modbus Function Codes111
Modbus Address Definitions111
Port Models113
Multiple Port Process Data (PDI/PDO) Access Via Modbus/Tcp114
Section 13: MQTT Interface116
MQTT Settings Configuration Page117
Process Data Publish Interval118
Topics and Payloads118
Mqtttopicbase/Clientinfo118
Mqtttopicbase/Clientstatus118
Mqtttopicbase/Port/N/Status119
Mqtttopicbase/Port/N/Deviceinfo120
Mqtttopicbase/Port/N/Event121
Mqtttopicbase/Port/N/Pdi121
Mqtttopicbase/Port/N/Pdo122
Mqtttopicbase/Port/N/Auxin122
ISDU Read/Write123
ISDU Request Payload123
ISDU Response Payload124
PDO Write125
MQTT Settings Parameters127
Configuring MQTT128
Section 14: Functionality Descriptions129
Process Data Block Descriptions129
Input Process Data Block Description129
Input Process Data Block-8 Bit Data Format130
Input Process Data Block-16 Bit Data Format131
Input Process Data Block-32 Bit Data Format131
Output Process Data Block Description131
Output Process Data Block-8 Bit (SINT) Data Format132
Output Process Data Block-16 Bit (INT) Data Format132
Output Process Data Block-32 Bit (DINT) Data Format133
Event Handling134
Clear Event after Hold Time Process134
Clear Event in PDO Block Process135
Clear Event Code in PDO Block and Clear Event after Hold Time Process135
PDO Block First135
Clear Event Code in PDO Block and Clear Event after Hold Time Process136
Hold Time Expires136
ISDU Handling137
ISDU Request/Response Structure137
Single ISDU Command Request137
Multiple ISDU Command Structure138
Multiple Command ISDU Request/Response of same Data Area Length138
Standard ISDU Request Command Format140
Integer (16-Bit Word) ISDU Request Command Format141
ISDU Response Message Format141
Standard ISDU Response Command Format141
Integer (16-Bit Word) ISDU Response Command Format142
ISDU Blocking and Non-Blocking Methods143
Single Command Blocking143
Multiple Command Blocking144
Single Command Non-Blocking145
Multiple Command Non-Blocking146
Section 15: Troubleshooting147
Troubleshooting147
IOLM Leds148
Contacting Technical Support149
Using Log Files150
View a Log File150
Export a Log File151
Clear a Log File152
Appendix A: IO-Link Master Splitter Cables153
Application #1: Injecting Additional/Auxiliary Input (Reference Part # V1S-T-V1)152153
Application #2: Providing Power to a Class B IO-Link Device (Reference Part # V15S-YEE-V15/V15)155
General Contact Information157
Technical Support157

Emerson RSTi-OM - Contacting Technical Support

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