Troubleshooting Tips (continued)
Try power cycling the breaker to which the Vue
is connected.
Try restarting the Emporia App.
Try rebooting your phone.
Ensure all current transformers are securely
fastened around their respective cables in the
electric panel.
Check the screw terminal plugs are securely
plugged into the ports of the energy monitor.
Check that the CT wires are securely
connected to the screw terminals and that the
screws are tight.
Ensure the Main CTs are clamped on the
mains between the meter and incoming leads
from the solar inverter.
Ensure all CTs are oriented as per the
instructions. CTs are directional.
Check that the appropriate wiring harness
wires are attached to adjacent breakers on
different phases
When configuring the Vue with the App, make
sure that you temporarily turn the
solar off so it is not supplying power to the
system. Try running the configuration
at night.
When configuring the Vue with the App, make
sure that there is a discernible load
on the system. Try turning on an oven, A/C, or
dryer.
The Emporia Energy app isn’t getting real-time
data from the Vue.
The Emporia app isn’t showing solar net
metering or grid measurements from the Vue.
Need help?
emporiaenergy.com/support
support@emporiaenergy.com
1-844-EMPORIA (367-6742)
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