Biometra TRIO Service
111
16 Service
Should you have any problems with this unit, please contact our service department or
your local Biometra dealer.
Note: If you would like to send the unit back to us, please read the following return in-
structions.
16.1 Instructions for return shipment
WARNING
Risk of damage to health due to improper decontamination! Perform a professional de-
contamination before returning the device to Analytik Jena AG.
NOTICE
Biometra GmbH must refuse acceptance of contaminated devices. The
sender may be
liable for any damage caused by inadequate decontamination of the device.
Please clean all device components from biologically hazardous, chemical or radioac-
tive contamination (see also section "Disinfecting the device" p. 110).
Download the decontamination declaration as an editable PDF document in German
or English from the Internet:
https://www.analytik-jena.com/fileadmin/content/service/customer/Declara-
tion_of_decontamination_en_01.pdf.
Complete the form and attach the signed decontamination declaration to the outside
of the shipment.
Only use the original packaging for the shipment and insert the transport lock.
If the original packaging is no longer available, please contact Biometra GmbH or
your local dealer.
Please attach the warning note
"CAUTION! SENSITIVE ELECTRONIC DEVICE!" to the packaging.
Please include a sheet containing the following data:
Name and address of the sender
Name and telephone number of a contact for inquiries
A detailed description of the fault, the precise conditions and situations under
which the fault occurs
Please contact our service department for providing a return authorization
number (RAN). This number has to be applied clearly visible to the outer box.
Returns without the RAN will be not be accepted!
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