Endress+Hauser Proline Promag W 400 - Page 106

Diagnostics and troubleshooting Proline Promag W 400 EtherNet/IP
106 Endress+Hauser
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Problem Possible causes Remedial action
No write access to parameters Hardware write protection enabled Set the write protection switch on
the main electronics module to the
OFF position .
No write access to parameters Current user role has limited access
authorization
1. Check user role →  62.
2. Enter correct customer-specific
access code →  62.
No connection via EtherNet/IP Device plug connected incorrectly Check the pin assignment of the
device plug .
Not connecting to Web server Incorrect setting for the Ethernet
interface of the computer
1. Check the properties of the
Internet protocol (TCP/IP) →  64.
2. Check the network settings with
the IT manager.
Not connecting to Web server Web server disabled Via the "FieldCare" operating tool
check whether the Web server of
the measuring device is enabled
and enable it if necessary →  67.
Not connecting to Web server The use of the proxy server is not
disabled in the Web browser
settings of the computer.
Disable the use of the proxy server
in the Web browser settings of the
computer.
Using the example of MS Internet
Explorer:
1. Under Control Panel open
Internet options.
2. Select the Connections tab and
then double-click LAN settings.
3. In the LAN settings disable the
use of the proxy server and select
OK to confirm.
Not connecting to Web server Other network connections or
programs are still active on the
computer.
• Make sure that no other network
connections are established by
the computer (also no WLAN)
and close other programs withe
network access to the computer.
• If using a docking station for
notebooks make sure that a
network connection to another
network is not active.
No or incomplete display of
contents in the Web browser
• JavaScript not enabled
• JavaScript cannot be enabled
1. Enable JavaScript.
2. Enter http://192.168.1.212/
basic.html as the IP address.
Web browser frozen and operation
no longer possible
Data transfer active Wait until data transfer or current
action is finished.
Web browser frozen and operation
no longer possible
Connection lost 1. Check cable connection and
power supply.
2. Refresh the Web browser and
restart if necessary.
Content of Web browser
incomplete or difficult to read
Not using optimum version of Web
server.
1. Use the correct Web browser
version →  63.
2. Clear the Web browser cache and
restart the Web browser.
Content of Web browser
incomplete or difficult to read
Unsuitable view settings. Change the font size/display ratio
of the Web browser.