Epson Artisan 810/835/837/710/725/730/Epson Stylus Photo PX810FW/TX810FW/PX820FWD/TX820FWD/PX830FWD/PX710W/TX710W/PX720WD/TX720WD/PX730WD/TX730WD
Revision G
TROUBLESHOOTING Troubleshooting by Error Message 69
Confidential
• At power-on
• During CDR
printing
EJ Frame Assy does not
move.
PF Scale
1. Check if there is dirt or foreign material attached on the
PF Scale.
1. Clean the PF Scale. If not
improved much, replace the
Printer Mechanism with a new
one.
"4.2.1 Parts transferred
from the old printer when
replacing the Printer
Mechanism" (p.108)
CDR Tray is not retracted.
CDR Tray Assy
1. Are the dowels of the arms of the CDR Tray Assy
correctly attached with the grooves of the CDR Guide/
Lower Paper Guide Assy?
1. Install the CDR Tray Assy
correctly.
"4.2.5.9 CDR Tray Assy"
(p.153)2. Check if the CDR Tray Assy or the arms of the CDR
Tray Assy warps.
2. Replace the CDR Tray Assy with
a new one.
Spur Gear 1. Is the Spur Gear correctly installed? 1. Install the Spur Gear correctly.
CDR Guide Base
Assy
1. Check the lubrication status of the CDR Guide Base
Assy.
1. Wipe off the grease once, and
lubricate the part with the
specified amount of grease.
"6.1.3 Lubrication" (p.243)
•Before
printing
• Cleaning
The error occurs before
printing or cleaning.
Print Head
1. Is the Print Head damaged? 1. Replace the Print Head with a
new one.
"4.2.5.1 Printhead" (p.133)
Head FFC
1. Is the Head FFC correctly connected to CN1, CN2, CN3
and CN4 on the Main Board?
1. Replace the Head
FFC
with a
new one.
2. Is the Head FC damaged? 2. Replace the Head
FFC
with a
new one.
Table 3-5. Check point for Fatal error according to each phenomenon (Printer Mechanism)
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point Remedy Reference
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