If any of the following problems occur and the indicators do not offer a
solution, refer to the pages given for each problem.
Problems Relating to Images
• No images appear
Projection does not start, the projection area is completely black,
or the projection area is completely blue.
sp.164
• Moving images are not displayed
Videos played back on a computer are black or no image is
projected, or the video is not played back on the computer.
sp.164
• Projection stops automatically sp.165
• The message "Not supported" is displayed sp.165
• The message "No Signal" is displayed sp.165
• Images are fuzzy, out of focus, or distorted sp.166
• Interference or distortion appear in images sp.166
• The image is truncated (large) or small, the aspect ratio is not
suitable, or the image has been reversed
Only part of the image is displayed, the height and width ratios
of the image are not correct, or the image may appear reversed
from top to bottom or left to right.
sp.167
• Image colors are not right
The whole image appears purplish or greenish, images are black
& white, or colors appear dull.
sp.167
• Images appear dark sp.168
• Automatic adjustments are not performed correctly sp.169
Problems when Projection Starts
• The projector does not turn on sp.169
Other Problems
• The remote control does not work sp.170
• Cannot control correctly using Art-Net sp.171
• Nothing appears on the external monitor sp.171
• I want to change the language for messages and menus sp.172
• Email is not received even if a problem occurs in the projector sp.172
• "The battery that saves your clock settings is running low." is
displayed
sp.172
Problem Solving
163
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