Epson EcoTank Pro M15180 Series - Cannot Solve Printing or Copying Problems

Cannot Solve Printing or Copying Problems
Try the following problems in order starting at the top until you solve the problem.
❏ Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.
“Paper Size and Type Settings” on page 31
❏ Use a higher quality setting on the control panel or the printer driver.
❏ Align the print head.
“Aligning the Print Head” on page 119
❏ Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
“Checking and Cleaning the Print Head” on page 116
❏ Turn o the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is o.
❏ Check that you are using genuine Epson ink bottles.
Try to use genuine Epson ink bottles. e use of non-genuine ink bottles may cause print quality to decline.
❏ Check if the translucent lm is smeared.
If there are smears on the translucent lm, carefully wipe o the smear.
“Cleaning the Translucent Film” on page 123
❏ Make sure that there are no paper fragments
le
inside the printer.
When you remove the paper, do not touch the translucent
lm
with your hand or the paper.
❏ Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
“Paper Handling Precautions” on page 31
“Available Paper and Capacities” on page 236
“Unavailable Paper Types” on page 239
❏ If you turn o the printer, wait for at least 12 hours, and if print quality has still not improved, run Power
Cleaning.
“Running Power Cleaning” on page 117
If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.
Related Information
& “Before Contacting Epson” on page 379
& “Contacting Epson Support” on page 379
Solving Problems > Cannot Solve Problem > Cannot Solve Printing or Copying Problems
209