Epson EcoTank Pro M15180 Series

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Where to Get Help

Technical Support Web Site..........................................379

Contacting Epson Support...........................................379

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Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Searching for Information7
Printing Only the Pages You Need8
About this Manual8
Marks and Symbols8
Notes on Screenshots and Illustrations9
Operating System References9
Trademarks10
Copyright11
Important Instructions12
Safety Instructions13
Safety Instructions for Ink14
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer15
Advisories and Warnings for Using the Touchscreen15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Transporting or Storing the Printer16
Protecting Your Personal Information16
Part Names and Functions17
Front18
Inside20
Rear21
Guide to the Control Panel22
Control Panel23
Home Screen Configuration24
Guide to the Network Icon25
Menu Screen Configuration26
Job/Status Screen Configuration27
Reserve Job27
Entering Characters28
Viewing Animations28
Loading Paper30
Paper Handling Precautions31
Paper Size and Type Settings31
List of Paper Type32
Loading Paper32
Loading Pre-Punched Paper33
Loading Long Papers34
Placing Originals35
Originals that Are Not Supported by the ADF36
Detecting the Original Size Automatically36
Placing Originals37
Inserting and Removing a Memory Device39
Inserting an External USB Device40
Removing an External USB Device40
Sharing Data on a Memory Device40
Printing42
Printing Documents43
Printing from a Computer - Windows43
Printing a Document Using the Postscript Printer Driver (Windows)66
Printing from a Computer - Mac os70
Printing from the Postscript Printer Driver on Mac os77
Printing Documents from Smart Devices (Ios)80
Printing Documents from Smart Devices (Android)82
Printing on Envelopes83
Printing on Envelopes from a Computer (Windows)83
Printing on Envelopes from a Computer (Mac OS)84
Printing Web Pages84
Printing Web Pages from a Computer84
Printing Web Pages from Smart Devices84
Printing Using a Cloud Service85
Registering to Epson Connect Service from the Control Panel86
Copying87
Available Copying Methods88
Copying Originals88
Copying on 2-Sides88
Copying by Enlarging or Reducing89
Copying Multiple Originals Onto One Sheet89
Copying in Page Order91
Copying Originals Using Good Quality91
Copying ID Card92
Copying Books92
Basic Menu Options for Copying92
Density93
Paper Setting93
Reduce/Enlarge93
Original Type93
2-Sided93
ID Card Copy94
Advanced Menu Options for Copying94
Multi-Page94
Original Size94
Finishing94
Mixed Size Originals95
Orientation (Original)95
Book->2 Pages95
Image Quality95
Binding Margin95
Reduce to Fit Paper95
Remove Shadow95
Remove Punch Holes96
Scanning97
Available Scanning Methods98
Scanning Originals to a Network Folder98
Destination Menu Options for Scanning to a Folder99
Scan Menu Options for Scanning to a Folder100
Scanning Originals to an Email101
Recipient Menu Options for Scanning to an Email102
Scan Menu Options for Scanning to an Email102
Scanning Originals to a Computer105
Scanning Originals to a Memory Device106
Basic Menu Options for Scanning to a Memory Device106
Advanced Menu Options for Scanning to a Memory Device107
Scanning Originals to the Cloud108
Basic Menu Options for Scanning to the Cloud108
Advanced Menu Options for Scanning to the Cloud109
Scanning Using WSD110
Setting up a WSD Port110
Scanning Originals to a Smart Device112
Maintaining the Printer113
Checking the Status of Consumables114
Improving Print, Copy, and Scan Quality114
Adjusting the Print Quality114
Checking and Cleaning the Print Head116
Running Power Cleaning117
Preventing Nozzle Clogging119
Aligning the Print Head119
Cleaning the Paper Path for Ink Smears119
Cleaning the Scanner Glass and Document Mat120
Cleaning the ADF122
Cleaning the Translucent Film123
Cleaning the Printer126
Cleaning Spilled Ink126
Checking the Total Number of Pages Fed through the Printer127
Saving Power127
Saving Power (Control Panel)127
Installing or Uninstalling Applications Separately128
Installing the Applications Separately128
Installing a Postscript Printer Driver130
Adding the Printer (for Mac os Only)131
Uninstalling Applications131
Updating Applications and Firmware133
Transporting and Storing the Printer135
Solving Problems141
Checking Solutions on the Control Panel142
Cannot Display a Menu Other than the Copy Menu142
The Printer Does Not Work as Expected142
The Printer Does Not Turn on or off142
Power Turns off Automatically143
Paper Does Not Feed Properly143
Cannot Print147
Cannot Start Scanning165
Error Code Is Displayed on the Status Menu177
Cannot Operate the Printer as Expected181
A Message Is Displayed on the LCD Screen184
Paper Gets Jammed185
Preventing Paper Jams185
It Is Time to Refill the Ink186
Ink Bottle Handling Precautions186
Refilling the Ink Tank187
It Is Time to Replace the Maintenance Box190
Maintenance Box Handling Precautions190
Replacing a Maintenance Box191
Printing, Copying, and Scanning Quality Is Poor192
Print Quality Is Poor192
Copy Quality Is Poor199
Scanned Image Problems206
Cannot Solve Problem208
Cannot Solve Printing or Copying Problems209
Adding or Replacing the Computer or210
Connecting to a Printer that Has Been Connected to the Network211
Using a Network Printer from a Second Computer211
Using a Network Printer from a Smart Device212
Re-Setting the Network Connection212
When Replacing the Wireless Router212
When Changing the Computer213
Changing the Connection Method to the Computer214
Making Wi-Fi Settings from the Control Panel215
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)218
About Wi-Fi Direct218
Connecting to an Iphone, Ipad or Ipod Touch Using Wi-Fi Direct218
Connecting to Android Devices Using Wi-Fi Direct221
Connecting to Devices Other than Ios and Android Using Wi-Fi Direct223
Disconnecting Wi-Fi Direct (Simple AP) Connection225
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID225
Checking the Network Connection Status226
Checking the Network Connection Status from the Control Panel227
Printing a Network Connection Report228
Printing a Network Status Sheet233
Checking the Network of the Computer (Windows Only)234
Product Information235
Paper Information236
Available Paper and Capacities236
Unavailable Paper Types239
Consumable Products Information239
Ink Bottle Code239
Maintenance Box Code240
Software Information240
Software for Printing241
Software for Scanning245
Software for Package Creation246
Software for Making Settings or Managing Devices246
Software for Updating249
Settings Menu List249
General Settings249
Print Counter260
Supply Status260
Maintenance261
Language262
Printer Status/Print262
Contacts Manager263
User Settings263
Authentication Device Status263
Epson Open Platform Information264
Product Specifications264
Printer Specifications264
Scanner Specifications265
ADF Specifications265
Using Port for the Printer266
Interface Specifications267
Network Specifications267
Postscript Level 3 Compatibility270
Supported Third Party Services270
Memory Device Specifications270
Supported Data Specifications270
Dimensions271
Electrical Specifications271
Environmental Specifications272
Installation Location and Space273
System Requirements274
Font Specifications274
Available Fonts for Postscript274
Available Fonts for PCL (URW)275
List of Symbol Sets277
Regulatory Information279
Standards and Approvals279
Restrictions on Copying280
Administrator Information281
Connecting the Printer to the Network282
Before Making Network Connection282
Connecting to the Network from the Control Panel284
Settings to Use the Printer286
Using the Print Functions286
Setting up Airprint293
Configuring a Mail Server294
Setting a Shared Network Folder297
Making Contacts Available313
Preparing to Scan323
Making Basic Operation Settings for the Printer325
Problems When Making Settings327
Managing the Printer329
Introduction of Product Security Features329
Administrator Settings330
Restricting Available Features338
Disabling the External Interface340
Monitoring a Remote Printer341
Backing up the Settings343
Advanced Security Settings344
Security Settings and Prevention of Danger344
Controlling Using Protocols346
Using a Digital Certificate350
SSL/TLS Communication with the Printer355
Encrypted Communication Using Ipsec/Ip Filtering357
Connecting the Printer to an IEEE802.1X Network368
Solving Problems for Advanced Security370
Using Epson Open Platform376
Where to Get Help378
Technical Support Web Site379
Contacting Epson Support379
Before Contacting Epson379
Help for Users in Europe379
Help for Users in Singapore379
Help for Users in Thailand380
Help for Users in Vietnam380
Help for Users in Indonesia380
Help for Users in Malaysia383
Help for Users in India384
Help for Users in the Philippines384

Epson EcoTank Pro M15180 Series - Where to Get Help

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